Customer Success Manager
Il y a 3 mois
**About Aras**:
With over 700 employees in 11 countries, Aras is one of the fastest growing privately held Product Lifecycle Management (PLM) companies. We reinvent, engineer, and manufacture software to empower our customers with the flexibility to overcome tomorrow's challenges today. We have experienced steady growth year after year and are looking to accelerate Aras to the next level. We seek for the best people committed to making this a true success story and share in that glory. With our technology, our community, and the way we do business, we are transforming the way the world makes products. Our open, low-code technology enables greater scalability, flexibility, and security for the world's largest enterprises in some of the most innovative industries, including automotive, aerospace and defense, high-tech electronics, medical devices, and industrial manufacturing. World-leading innovators such as Airbus, General Electric (GE), Hitachi, Honda, Kawasaki, and Microsoft are just a few of the organizations using our software.
**About the Role**
As a **Customer Success Manager**, you will be working closely with Aras teams and customer sponsors within Aras accounts, driving post-sales adoption management, and technical best practices for Aras Innovator. You will be a technical resource to help maximize our customers' return on investment in their Aras solutions. You will utilize your combination of industry knowledge, enterprise solution technical advice, product knowledge, and adoption management experience to help customers reach their business outcomes.
**Responsibilities**
- Ensure successful subscriber adoption
- Coach subscriber technical tips
- Escalation Management/Get Well Plans
- Support renewal and nurture expansion opportunities
- Develop tools and best practices
Escalation management/Get Well Plans - facilitate the creation of get well plans and overseeing the resolution of complex problems by engaging appropriate Aras, partner resources and other stakeholders. Provide clear and concise updates to internal and external stakeholders as well as executive leadership to ensure all remain aligned throughout the process
Coach subscriber technical tips - you will use your technical enterprise experiences to work with subscribers & prospects to foster development of their PLM deployments.
Support renewal and nurture expansion opportunities - You will use your business strategy expertise and product knowledge to help identify potential subscriber opportunities. For accounts of your region, you will coordinate the renewal and help grow expansion opportunities in coordination with other parts of the Aras team.
Develop tools and best practices for subscribers - You will leverage your domain expertise to build tools and best practices to help subscribers succeed with Aras Innovator.
**Minimum Qualifications**
- Bachelor's or Master's degree in Engineering, Computer Science, Information Systems, or comparable field
- 5+ years in service delivery, or customer success management experience
- Sales experience
- You have a strong sense of ownership with a bias for action and willingness to roll-up your sleeves to address problems
- You are dedicated to connect customers with an understanding of their needs and ensuring they understand and realize the full value of Aras products and services
- You thrive in developing deep customer relationships and adoption coaching to result in continued revenue generation and high levels of customer satisfaction
- You have excellent communication and presentation skills
- Able to travel up to 25%
**Preferred Qualifications**
- Manufacturing industry experience and knowledge of product development best practices
- 5+ years of Product Lifecycle Management software experience
- Significant experience deploying technology or services with large enterprise or global customers
- Deep understanding of desired outcomes and business values for adopting PLM solutions
- Strong financial acumen including an analytical and process-focused mindset
- Understanding of Software-as-a-Service (SaaS) customer management and value drivers in recurring revenue business models
LI-REMOTE
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