Operations Manager

Il y a 2 mois


Paris, France COURSIER.FR® Temps plein

Chez COURSIER-FR® à Paris, un **Opérations Manager** est responsable de la coordination d’une activité ou d’un client sur l’un de nos nombreux Hubs.

Au quotidien, impossible de s’ennuyer

Et si tu lis encore cette annonce, tu pourrais notamment être en charge de:

- Manager une équipe de 2 à 5 Shift Leaders, pilotant chacun jusqu’à 10 Coursiers/Livreurs.
- Préparer et suivre les plannings de ton équipe en cohérence avec les forecasts. Tu contrôles chaque jour les pointages.
- Gérer les ressources humaines (contrat, disciplinaire) en lien avec la Team RH
- Suivre l’état de la flotte de véhicules et du parc de téléphones de concert avec la Team Services Généraux.
- Animer tes sessions de recrutement, onboarder tes nouvelles recrues et te rendre disponible tout au long de leur intégration.
- Investiguer en cas de dysfonctionnement et déployer le plan d’action adéquat.
- Suivre les KPI Qualité internes et ceux communiqués par nos clients via nos différents tableaux de bord et outils.
- Valider quotidiennement les informations de facturation et en gérer les éventuels litiges en lien avec le KAM dédié au client.

Profil recherché

Fraichement diplômé dans l’univers du Transport et de la Logistique Urbaine (école de commerce / université / autre) tu as idéalement acquis une 1ère expérience en management ou en logistique dans le cadre d’un stage ou alternance. Dans le cas contraire, si ton niveau de motivation surpasse celui de ton ego et que tu apprends vite, tu peux tenter ta chance

Tu es à l’aise avec Excel (TCD, rechercheV..) et naviguer dans un logiciel est pour toi intuitif.

Tu es naturellement « problem solver » et tu souhaites prendre le lead sur une activité en flux tendus car tu te sens l’âme d’un leader, d’un manager. Tu es réactif et tu sais faire preuve de sang-froid et de contrôle à tout moment. Au quotidien, ton mindset est 100% orienté « satisfaction client » et tu sais le partager avec tes équipes.

Ah oui, et si tu es cycliste, c’est un sérieux +

Tu souhaites intégrer une entreprise fort impact environnemental et sociétal, alors n’hésite pas et postule dès maintenant ️

QUI SOMMES-NOUS ?

COURSIER-FR® c’est le champion français de la livraison en ville, en électrique et par des riders salariés. Nous offrons un service de coursiers pour particuliers et professionnels et de livraison pour les plus grands acteurs du e-commerce, de la food et de la mode.

Nous sommes répartis aux 4 coins de la France, en 8 zones : Paris, Lyon, Lille, Aix, Grenoble, Nantes, Toulouse et Bordeaux.

Avec COURSIER-FR® tout est possible, nous aimons quand ça bouge, le travail bien fait et l’innovation.



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