After-sales Claim Manager

Il y a 5 mois

Bordeaux, France Automotive Cells Company (ACC) Temps plein

**Join us and be a pioneer for a green transport revolution.**
**Automotive Cells Company (ACC) is one of Europe’s newest and most exciting high-tech companies. Backed by Saft-Total, Stellantis-Opel and Mercedes-Benz,** ACC is set to **power the future of the automotive industry** by innovating in battery technology.

We aim to produce sustainable, affordable, high-capacity, longer-life batteries as a** cleaner alternative to current energy sources**. We have created an R&D center and new state-of-the art facility in France (New Aquitaine), and we are building gigafactories in Hauts de France, Germany and Italy.

We need a range of **skilled and agile people** to bring our vision to life, especially in the areas of industrialization, mechanical design, testing/prototyping and any other function of a new-born company. If you’re looking to take your career further than you imagined, if you’re passionate about creating cleaner transport, we’d like to hear from you.

**Accelerating sustainable mobility for all.**

**Job description**:
**Context**

The market penetration of electric vehicles is accelerating, as a consequence the whole industry is under heavy pressure to ramp-up the production capacity and design batteries that continuously increase performance, reduce cost while guaranteeing the highest level of safety and of reliability.

Due to the battery technology complexity and to its weight into the overall vehicle cost structure (~30-45%), the After-Sales function is of critical importance to meet OEM-customers expected service level and to meet ACC KPIs (customer satisfaction, warranty reserve, profitability).

The After-Sales Claim Manager has the responsibility to manage OEM Customer claims coming OEM field centers, and support when necessary claims coming OEM factories. E.g. - Ensure reactivity and traceability at all steps, until claim successful closure by ACC and by the OEM customer
- Coordinate transversally all internal (Engineering, Quality, SupplyChain, Customer Projects & Serial life,) and external stakeholders, to solve claims and deliver cost and technical competitive solutions,
- Coordinate with ACC factories for spare parts management (supply chain, availability, delivery, obsolescence, upgrades), She / he should be a reactive and pragmatic professional, strongly business minded, focused on customer satisfaction and resolving customer issues, with leadership, effective communication and team spirit.

She / he will report to the Aftersales Director.

**Cross functional interactions**

Significant interaction with Engineering, Diagnosis Expertise Center, Quality, Supply Chain and each ACC production plant, Customer Projects, as well as Finance and external stakeholders (e.g. expertise centers)

**External relations**

Very strong relationship with our OEM customers, frontline to OEM Purchasing Department and to OEM Field Centers.

**Location**

ACC R&D center (Bordeaux), along limited travel to ACC factories (Billy-Berclau in France, Kaiserslautern in Germany, Termoli in Italy). Possibility for part-time remote work aligned with operational priorities.

**Profile**:
**Knowledge / Know how**

Very knowledgeable person about automotive area, very strong experience as aftersales, preferably within a Tier1 supplier. Know-how about battery / electric vehicle battery industry and technology is a significant plus.

**Experience (domain, number of years)**

At least 5 years of experience in the automotive or battery sector at aftersales or similar function.

**Languages**

French and English mandatory. German and/or Italian are a significant plus.

**Key behaviours**

Business-driven, Autonomous, Responsible, Committed, Capable of managing complex and under-pressure situation.

**Some extra skills which make the difference**

Experience on battery and/or electronic components.

**Why join us?**
**Our Advantages and Perks**: new premises, parking spaces reserved for carpoolers, possibility of recharging your electric car on reserved spaces in our parking lot.

You will also benefit from access to our Sports & Culture association, conferences, and also sports, holidays and culture subsidy.

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