Customer Care Specialist

Il y a 6 mois


Puteaux, France LeCab Temps plein

LeCab est une start-up en pleine expansion qui a pour mission d’offrir la meilleure expérience utilisateur VTC du marché.
**Comment ?**
- En assurant un service **premium** : ponctualité, disponibilité et qualité sont les maîtres mots de nos opérations ;
- En adaptant notre offre à tout type de demandes : grâce à notre **technologie **innovante, nous allons au-delà d’une simple proposition de transport ;
- En prônant des valeurs RSE fortes : gamme « green », écoconduite, dialogue social, rémunération minimum garantie. **Nos chauffeurs sont nos partenaires.**

Nous sommes le plus grand acteur VTC **made in France** avec une présence inégalée dans 26 villes en France Métropolitaine, 1 million de clients, plusieurs milliers de courses par jour et 13000 chauffeurs partenaires

Avec LeCab, il est possible de commander facilement une voiture avec chauffeur en quelques clics sur notre app mobile, mais également sur notre site internet ou les sites de réservation de voyage.

**Descriptif du poste**

LeCab recherche un.e **Customer Care Specialist** pour rejoindre l’équipe Opérations

Les missions du poste:
**Gestion de la relation client - 70%**

Tu es le/la porte-parole des clients en interne : tu remontes et priorises les besoins identifiés et tu participes à l’amélioration continue de l’expérience client. Tu collabores étroitement avec les autres départements (opérations, commercial, tech, produit, marketing, régulation) afin d’optimiser l’expérience client (process, remontée des besoins/problématiques). Tu interagis directement avec les clients pour résoudre des cas complexes. Tu comprends les moteurs d’une expérience client exceptionnelle et comment ton équipe peut avoir un impact.

**KPIs & amélioration des processus - 30%**

En étroite collaboration avec la Responsable de l’équipe, tu contribues à l’amélioration de l’efficience opérationnelle de l’équipe afin de soutenir les objectifs de croissance de l’entreprise. Tu assures un reporting qualitatif (KPIs, objectifs, résultats) et un suivi des enjeux de l’équipe. Tu es autonome dans la mise à jour des process, le suivi des KPIs et tu es force de proposition pour la mise en place de nouveaux process et reportings.

**Rejoindre LeCab, c’est**:

- **Travailler chez un acteur reconnu du marché, **classé 2ème enseigne préférée des français parmi les acteurs de mobilité par le magazine Capital ;
- Intégrer une startup tech **engagée et bienveillante**, avec un leadership **expert** du secteur ;
- Avoir un réel **impact **sur le développement de l’entreprise ;
- Des évènements réguliers : afterworks, LeCab Live, KickOff annuels
- Des avantages : réduction sur les courses LeCab, tickets restaurant pris en charge à 60%, mutuelle familiale...

**Profil recherché**
- De formation Bac + 2 minimum, tu as une première expérience en relation client ou fonction support.
- Tu as une bonne connaissance d’Excel et une première expérience avec un CRM (Hubspot est un plus) ;
- Tu as un esprit analytique et tu es à l’aise avec les chiffres.
- Tu aimes construire et optimiser les processus, les concepts d’excellence opérationnelle et de scalabilité t’attirent.
- Parfaitement à l’aise à l’écrit comme à l’oral et tu n’hésites pas à contacter tes interlocuteurs par téléphone en cas de besoin.
- La satisfaction client est au cœur de tes priorités, tu sais comment comprendre et interpréter les demandes clients pour apporter des réponses adaptées.

Type d'emploi : CDI
Statut : Cadre

Salaire : à partir de 30 000,00€ par an

Avantages:

- Prise en charge du transport quotidien
- Réductions tarifaires
- RTT
- Travail à domicile

Programmation:

- Du lundi au vendredi
- Travail en journée

Lieu du poste : Télétravail hybride (92800 Puteaux)


  • Technical Support Specialist

    il y a 4 semaines


    Puteaux, Île-de-France Axway Temps plein

    OverviewAxway is an enterprise integration company that has been digitally transforming organizations for over 20 years. We are looking for a skilled Technical Support Specialist to join our team.Job SummaryWe are seeking a highly motivated and experienced Technical Support Specialist to work on Automator in our IT Operations Management entity. The...


  • Puteaux, France Red Hat Software Temps plein

    About the job: The Red Hat Sales team is looking for an automation Sales Specialist to join us in France. In this role, you will be responsible for Red Hat Ansible portfolio subscription sales to prospective and current accounts. You'll need to have the ability to understand customer needs and challenges and link them to a set of Red Hat Ansible offerings....


  • Puteaux, France Moody's Temps plein

    At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. We strive to be a world-class sales...

  • Rhel Sales Specialist

    Il y a 6 mois


    Puteaux, France Red Hat Software Temps plein

    About the job: The Red Hat Sales team is looking for a Sales Specialist to join us in Puteaux, France. In this role, you will be responsible for Red Hat Enterprise Linux software subscription sales offerings and services to new and existing accounts through well-planned demand-generation efforts with the account teams. You'll need to have the ability to...


  • Puteaux, Île-de-France AXA Group Temps plein

    AXA Group, a leading international insurance company, seeks a highly skilled Data Insights and Performance Management Specialist to join its Strategy, Governance and Performance Management team.About AXA GroupWe are one of the world's leading insurers in the protection of property, people, and assets, with 145,000 employees and contributors committed to our...


  • Puteaux, France Red Hat, Inc. Temps plein

    Job Summary The Red Hat Sales team is looking for a Sales Specialist to join us in France. In this role, you will be responsible for Red Hat Ansible software subscription sales offerings and services to prospective and current accounts. You'll need to have the ability to understand customer needs and challenges and link them to a set of Red Hat Ansible...


  • Puteaux, Île-de-France AXA Group Temps plein

    Description de l'EmploiNous sommes à la recherche d'un Spécialiste des Investissements Immobiliers passionné pour le secteur financier et immobilier.FonctionLe Spécialiste des Investissements Immobiliers est responsable de la gestion quotidienne des fonds/mandats, y compris le suivi du portefeuille immobilier et des performances des fonds, le...

  • Reward Specialist

    Il y a 6 mois


    Puteaux, France AXA Temps plein

    Référence de l’offre 240005W2 Type de contrat CDI Niveau d'expérience Expérimentés Société du groupeGIE AXA Famille métierRessources Humaines Localisation PUTEAUX, Hauts-de-Seine **Votre rôle et vos missions**: Whatever their stage of life, we provide over 108 million customers with the products and services they need to progress. From...

  • Account Executive

    Il y a 6 mois


    Puteaux, France Axway Temps plein

    Overview In 2024, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Junior Sales Account Executive to join Axway's family. Are you ready? Join us now!! Together we can. Together we will.  Axway is an enterprise integration company that's been around for over 20 years to digitally...


  • Puteaux, France AXA Group Temps plein

    AXA is a global company that provides a wide range of products and services to over 108 million customers. The company operates in 50 countries and is committed to providing opportunities for its employees, fostering a culture of pride, belonging, and support. Your work environment The headquarters of the AXA Group in Paris coordinates and supports...

  • Rhel Sales Specialist

    Il y a 6 mois


    Puteaux, France Red Hat, Inc. Temps plein

    Position Summary - The Red Hat Sales team is looking for a Sales Specialist to join us in Puteaux, France. In this role, you will be responsible for Red Hat Enterprise Linux software subscription sales offerings and services to new and existing accounts through well-planned demand-generation efforts with the account teams. You'll need to have the ability to...

  • ESG Reporting Specialist

    il y a 4 semaines


    Puteaux, Île-de-France AXA Group Temps plein

    About AXA GroupAXA is a global leader in insurance and asset management, employing over 145,000 people and serving more than 90 million customers worldwide. Our mission is to protect what matters most to our clients and help them achieve their goals.Job DescriptionWe are seeking an ESG Reporting Specialist to join our team at the AXA Group's headquarters in...

  • Campus Specialist

    Il y a 6 mois


    Puteaux, France AXA Investment Managers Temps plein

    At AXA IM our purpose, to act for human progress by investing for what matters, is central to every action we take as a business. As a responsible asset manager, we actively invest for the long-term to help our clients, our people and the world to prosper. As a future Campus Specialist, you will report to the Campus Manager, and you will be part of AXA IM...

  • HR Project Specialist

    Il y a 3 mois


    Puteaux, France AXA Group Temps plein

    Whatever their stage of life, we provide over 108 million customers with the products and services they need to progress. From insurance to personal protection, and savings to wealth management, no matter the need we’re always there for them. And we’re always there for our employees. In 50 countries, we work hard to inspire pride and a sense of...

  • Etf Specialist

    Il y a 6 mois


    Puteaux, France AXA Investment Managers Temps plein

    The ETF specialist combines high level of ETF knowledge and business development mindset, working to directly contribute to the growth of AXA IM ETF range in partnership with Investment Teams & Client Group. **Update and create investment related content for ETFs**: - Own the marketing message and produce high quality content and regular publications which...

  • Etf Specialist

    Il y a 6 mois


    Puteaux, France AXA Investment Managers Temps plein

    The ETF specialist combines high level of ETF knowledge and business development mindset, working to directly contribute to the asset growth of AXA IM ETF range in partnership with Investment Teams & Sales. **Update and create investment related content for ETFs**: - Own the marketing message and produce high quality content and regular publications which...

  • Etf Specialist

    Il y a 6 mois


    Puteaux, France AXA Investment Managers Temps plein

    The ETF specialist combines high level of ETF knowledge and business development mindset, working to directly contribute to the asset growth of AXA IM ETF range in partnership with Investment Teams & Sales. **Update and create investment related content for ETFs**: - Own the marketing message and produce high quality content and regular publications which...

  • Etf Specialist

    Il y a 3 mois


    Puteaux, France AXA Investment Managers Temps plein

    The ETF specialist combines high level of ETF knowledge and business development mindset, working to directly contribute to the asset growth of AXA IM ETF range in partnership with Investment Teams & Sales. **Update and create investment related content for ETFs**: - Own the marketing message and produce high quality content and regular publications which...

  • Mdm Data Specialist

    Il y a 6 mois


    Puteaux, France Ceva Logistics Temps plein

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and...

  • Mdm Data Specialist

    Il y a 6 mois


    Puteaux, France Ceva Logistics Temps plein

    CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL._ - We believe that our employees are the key to our success. We want to engage...