Training & Coaching Manager Dbj Emea
Il y a 4 mois
Company Description
- As part of De Beers Group, we are The Home of Diamonds since 1888, bringing our pioneering diamond perfection to our clients through over 30 stores and a worldwide digital presence.
At De Beers Jewellers we are committed to guiding individuals on their personal journey of discovery. Harnessing nature’s finest work of art, De Beers Jewellers hand select the rarest natural diamonds, creating distinctive designs, each as unique as its wearer.
The key to success within our brand is an attitude of excellence, passion and delivering for our clients. We seek motivated, ambitious people who will thrive in an environment which fosters collaboration, inclusivity and creativity.
**Job Description**:
- The Training & Coaching Manager will play an invaluable role developing our talents within De Beers Jewellers across EMEA. This will be achieved by developing, implementing and maintaining the training strategy and delivering high impact, interactive, consistent training and coaching in-store and also, through classroom training and e-learning.
You will identify future needs and develop solutions with the purpose of nurturing excellence throughout the retail network and supporting business performance.
French speaking is a key requirement of this role.
Training strategy:
- Define, in collaboration with the President EMEA, the Wholesale and Franchise manager EMEA and the international training team, a local training plan for Retail (direct operated stores and franchise stores) in line with the overall retail strategy and the global training strategy.
- Participate in the design of new training modules and training tools in coordination with the international training team.
Trainer role:
- Organise trainings according to local training plan (training venues, logistics, etc. as required to achieve an efficient and coherent development experience. Manages and distribute training materials as required for each program, including new eLearning).
- Execute trainings for the retail community in collaboration with HR and marketing departments.
- Adapt global retail training content as required.
- Facilitate internal training communication.
- Enhance current training offer with collaborative and experiential workshop-based learnings/training.
- Support classroom training with “in the field” follow ups.
- Monitor and promote online training tools across the retail community.
- Deliver relevant training to increase levels of knowledge with external stores/partners.
Coaching role:
- Provide individual coaching to the store team members both directly and via the Store Directors to enhance quality of client experience, selling and service skills, and clienteling skills
- Mentor and coach staff by providing feedback and suggestions of how skills can be further developed and/or enhanced.
- Install a coaching mindset and skill base through a “coach the coach” methodology.
- Ensure coaching follow ups in collaboration with Store Directors.
- Build a dynamic coaching plan with the stores, according to business priorities and individual team members’ development needs.
- Design and implement the necessary tools and frameworks for effective coaching.
Business and People development:
- With the support of the retail team, analyse retail team’s performance and skills and identify individual and organisation training and coaching needs.
- Client Experience Evaluation results analysis and improvement
- Help managers develop their team members by implementing strong and relevant individual development plans.
- Create a learning culture by always engaging the learner and the manager.
Retail Business Partner:
- Maintain and keep up-to-date reporting tools for training and coaching execution and monitoring.
- Monitor, measure and report on staff training and development plans and achievements within agreed formats and timescales.
- Maintain a strong relationship with HR department.
- Select and propose external consultants where relevant.
- Partner with relevant departments to plan and monitor monthly the annual retail training budget according to the priorities.
- Provide required support to the conception and/or animation of key transversal projects in coordination with related expert.
On-boarding:
- Ensure a consistent pre-onboarding and on-boarding for all new starters in collaboration with Managers.
- Liaise with HR and local leaders to ensure proactive planning for new employees.
- Ensure timely roll-out of the onboarding programme across the various roles within the business
**Qualifications**:
- A professional qualification in a relevant field is desirable.
- Proven previous experience at a similar level within a Training and / or L&D role with a focus on retail sales.
- Experience with a luxury / consultative retail environment is desirable.
- Full professional proficient in English and French (spoken and written).
- Diploma / certificate in coaching.
- Expertise in creating and deliver
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