Training Manager Europe

il y a 4 semaines

Paris, France Christian Dior Couture Temps plein

**Job responsibilities**:
**Mission I. Sustain the business growth of the zone**by:

- Strategic training animation**:teach and facilitate**W&J training to engage, upskill and empower the Market and Store teams’ to drive each topic, through to impact on business results - 50/50 between high end and core range initiatives
- Talent development: expand, animate and nourish the community of **W&J Experts**, along with developing a **new generation of presenters**through a dedicated training journey to maximize impact on business
- Client experience elevation: incorporate learnings from DiorINsight & DiorCX into **training pedagogy**:

- Transition knowledge into behavior which results in positive impact on business: consistent and dedicated follow up of formal programs to inspire action and driving impact through the **spot coaching / OTO coaching**initiatives
- Retail network support: participate to and lead by example at major regional events. Carry out Market / store visits in the capacity of **coach to maximize potential of others**(either local training team and / or selling teams)

**Mission II. Drive the training team force**by:

- **Collaborate**with central academy and market training teams to define and **co-create**the best training solutions for Europe
- **Strategic project management**:determine which training to deploy, at what moment, how to best action and through who, to meet the most vital business and people needs with maximum efficiency
- Position self as an essential and **valuable point of reference**for the Market training teams and become a **trusted support**.
- **Track and monitor**formal training programs through the training tracker tool, to determine and prioritize support plans
- Participate to **transversal projects**with other functions to ensure an effective **360 approach**: HR, client experience, marketing, etc

**Mission III. Promote and increase credibility of training**by:

- **Communicate**and rally excitement on **strategic training programs**to gain engagement, appetite and commitment of participants, plus management teams
- Build **strong relationships**with and ensure **early engagement**of all **stakeholders**to acquire necessary sponsorship and ‘buy in’ to major training projects and be able to provide healthy challenge / push back where necessary
- Activate **impact first training promotion**pitches to highlight the value training brings as a **return on training investment**(ROTI)
- Demonstrate **detailed end-to-end project management**to safeguard the ROTI and be able to explain clearly if challenged

**Profile**:
**Key competencies essential for the role**:

- Relationship building
- Leadership
- Business Impact
- Strategic Thinking
- Executing

**Experience required**:

- Minimum of 5 years in a retail training role (ideally Manager level)
- Minimum of 2-3 years in luxury retail high-end sales, W&J sales role, where sales targets and KPIs were achieved consistently. It is an advantage to have been a Presenter who has supported high end events
- Certified gemologist desired
- Fluent to deliver training in English, and an advantage if fluent in other languages (especially French)
- Strong end-to-end project management with proven success of impactful implementation
- High level of emotional intelligence with the ability to collaborate well with stakeholders of all levels
- Ability to manage all elements of the training cycle (TNA > ROTI)
- High technical capability, with fluency using Teams and Zoom for training delivery, Outlook, data analytics platforms

Based in Paris, mid-frequent travel across European region

Reports to the EMEA Training Director

**_CHRISTIAN DIOR _**
**MAISON***:

- “Whatever you do - whether for work or pleasure - do it with passion Live with passion,” _wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

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