Operations Executive

il y a 1 mois


Paris, France Virtuo Temps plein

Since 2016, Virtuo is your car, but in your pocket (not parked on city streets). From Paris to many other European capitals, we’re bringing all the freedom of driving without the burdens of owning a car for you, our cities & the planet. Our vision is a future with no personal cars.

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Key Facts*
\uD83D\uDCF2 +2,500,000 downloads \uD83D\uDC64 +150,000 users \uD83D\uDE99 +5,000 cars \uD83D\uDCAA +180 Virtuosos
\uD83D\uDCB0 Fundraising in 2021: €110M
\uD83C\uDFC6 Rewards: Best apps on the app store 2016&18, BPI France, and 2021 FrenchTech Top 120.
\uD83D\uDCCD We are in France, the U.K, Spain, Italy, Germany and Portugal.

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À propos*
Les opérations sont le cœur de métier de Virtuo, notre devise : “Right car, right time, right location. Zero defects”. Nous sommes garants de la qualité du service proposé à nos clients. Dans ce sens, notre équipe travaille en étroite collaboration avec le service client et le produit. Ce rôle nécessite des compétences variées (suivi opérationnel, gestion des aléas et du live, mise en place de solution innovante, capacité analytique).

Tu feras partie de l’équipe Opérations Qualité en constante croissance. L’équipe s’occupe au quotidien des différentes opérations de logistiques entre deux locations de voitures afin d’assurer un service premium de qualité à nos clients (préparations, convoyages, maintenance).

\uD83C\uDFAF **Tes missions**:
Être garant de la qualité du service fourni aux clients Virtuo d’Ile-de-France. S'assurer de la propreté, de la disponibilité au bon endroit et au bon moment des véhicules via un suivi quotidien. Pour cela tu travailleras en étroite collaboration avec le Responsable Qualité Ile-de-France pour identifier les priorités, les bonnes pratiques et les améliorations d’organisation.

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Live operations - *_Répondre aux aléas opérationnels en temps réel et_ _suivi des opérations se déroulant entre 2 locations et supervision des partenaires_
- Suivi des KPIs des opérations Live
- Communication avec l’équipe Ops Live sur les aléas opérationnels

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Process & Planification - *_Planifier et anticiper les missions pour garantir une expérience utilisateur premium_
- Gestion des alertes véhicules et planification des interventions sur les véhicules
- Organisation, planification du planning de location
- Consolider les relations avec nos partenaires (prestataires, parkings)
- Management Field Ops

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Développement process -*_Amélioration continue des process et des outils chez les Ops_
- Comprendre les process existants
- Remettre en cause l’existant, proposer des améliorations avec une vision moyen/long terme
- Formaliser les process retenus et utilisés en choisissant les outils adéquates
- Harmonisation et Feedback avec l’équipe Ops Live pour améliorer les process
- Harmonisation des process de locations Pick-up/Delivered

\uD83C\uDFAF**Les objectifs de ce poste**
- Être le référent opérationnel des locations pick-up de Virtuo en Ile-de-France
- Soutenir l’augmentation du volume de locations Virtuo en Ile-de-France
- Consolider l’organisation et la structure des opérations
- Améliorer la satisfaction client et proposer des solutions de manière réactive des solutions adaptées
- Réduire l'occurrence des anomalies (retard, annulation, propreté, etc)

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\uD83E\uDD47** **Ce que ce poste t’apportera :*
- L'opportunité de construire ton poste et de nouveaux process mais aussi d'améliorer l'existant
- Un poste où ton travail aura un impact immédiat sur le business de Virtuo par l’impact sur la satisfaction client
- Rejoindre une scale-up flagship de la French Tech avec une expansion rapide à l'international
- Participer à notre mission : un futur sans voiture personnelle ou la voiture provoque un sentiment de liberté et retire toutes les contraintes pour les utilisateurs, les villes et la planète.

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\uD83C\uDF1F** **Tu es le profil idéal si :*
- Tu as déjà une première expérience dans un environnement dynamique avec une relation terrain
- Problem solver et force de proposition - Capacité à résoudre des problèmes et réfléchir à des solutions long termes
- Polyvalent.e/ flexible - ce qui te permettra de d’apporter une énergie positive dans toutes tes tâches et de gérer plusieurs projets en même temps
- Rigueur et autonomie - tu sais prendre les choses en mains et le faire avec sérieux et précision
- Analytique - Capacité à structurer des infos contenues dans nos bases de données, suivi des coûts. Reporting
- Maîtrise de l’anglais : Les communications internes se font en anglais

\uD83D\uDD0D Processus de recrutement:
“Discovery call” avec l’équipe people
Call avec Baptiste, ton futur manager
Cas pratique et débrief avec le manager
“Culture fit interview”
**\uD83D\uDE99 Learn more about us**:
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Diversity & Inclusion:*
We believe that equality and diversity make us a better company and community. We currently have around 20 natio



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