Customer Service Support

il y a 1 mois


Paris, France The Estée Lauder Companies Temps plein

**CDD - Customer Service Support (H/F)**

***

Le groupe Estée Lauder Companies est l’un des leaders mondiaux dans la fabrication et la commercialisation de produits de beauté, maquillage, parfums et soins capillaires de prestige dans le monde.

Présent dans 150 pays en boutiques en propre, parfumeries, grands magasins, points de vente spécialisés ou e-commerce, le Groupe possède près de 30 marques dont 13 distribuées en France : Estée Lauder, Clinique, MAC, Bobbi Brown, Darphin mais aussi Tom Ford

Le Groupe compte 46 000 collaborateurs dans le monde dont environ 1000 pour la filiale française.

Estée Lauder Companies est à la recherche d’un **Customer Service Support**.

L’objectif principal du poste est de traiter le flux Commande / Livraison / Facturation entre les clients et ELCO mais aussi de construire une collaboration long-terme avec le client et le Key Account Manager sur les aspects supply chain et commerciaux. La personne est en charge du délai de livraison, de la bonne facturation, de la vérification des disponibilités, du suivi des commandes client et est également le premier recours après commande. La personne est responsable du business et de la bonne relation client, autant que le commercial en charge du compte.

Directement rattaché au **Customer Service Supervisor **ce dernier aura les missions suivantes:
**Rôles et Responsabilités**
- Intégration / création / contrôle des commandes de réassort et de lancement
- Communication / Lien avec les KAM et le client sur le pilotage du portefeuille (ruptures, nettoyage open orders)
- Gestion des livraisons hebdomadaires dans le respect des cahiers des charges fournisseurs (en lien avec TNT et Oevel)
- Respect des process et procédures SOX (accord pour les retours, accords pour les modifications de tarifs)
- Accompagnement des KAM / RRDV / Client dans leur respect des process et timing Supply Chain (management indirect)
- Suivi des litiges / retours et de leur résolution dans le respect des règles de procédures internes (fichier de suivi)
- Suivi et communication des différents indicateurs de performance (taux de service, délai) vers les KAM et les clients
- Préparation et participation aux réunions collaboratives KAM / CSR pour faire un point opérationnel sur le client
- Contrôle de la disponibilité produit via les outils standards (SAP, launch file...) et sollicitation Demand Planner si questions

**Interfaces principales**
- KAM : collaboration pour construire la relation client avec lui et contact constant pour partager le bon niveau d’information
- Client : gestion du cycle de commande et collaboration quotidienne
- DSV/Chronopost : suivi des livraisons et résolution de problème si besoin
- CS Oevel : suivi des préparations et expéditions et résolution de problème si besoin
- Event Planner : suivi des lancements pour le client et relance du client pour avoir les commandes
- Demand Planner : collaboration avec le demand planner pour toutes questions relatives à la disponibilité produit

**KPI**
- Customer Fill Rate
- Traitement des litiges on-time
- Livraison on-time

**Qualifications** Profil**:
Background
- Minimum BAC + 4 avec expériences supply chain / Customer Service

Compétences techniques
- Connaissances des notions principales de la supply chain (forecast, distribution, production, ADV)
- Connaissances des environnements business de FMCG, cosmétique, food, B2B,
- Connaissance et utilisation assidue d’un ERP (idéalement SAP)
- Très forte maîtrise de MS Excel (TCD, Recherchev, formule, graphique,)
- Très bonne organisation personnelle (OneNote, gestion des priorités)

Compétences personnelles
- Sens analytique
- Rigueur et organisation
- Très bon relationnel
- Très bonne communication
- Fort intérêt pour le business
- Anglais courant

**Job**: Supply Chain - Corporate

**Primary Location**: FR-Paris

**Job Type**: Standard

**Schedule**: Temps plein

**Shift**: Equipe de jour

**Job Number**: 238156


  • Customer Support Specialist

    il y a 2 semaines


    Paris, France ELCA Temps plein

    Secutix has a ‘customer-first’ strategy that includes Customer Success, Professional Services and Support. Being a successful Cloud Computing company, SecuTix understands the importance of developing its greatest asset - its people. That is why, as we are growing our customer portfolio, SecuTix is now expanding its Customer Success team. Within the...


  • Paris, France Universign Temps plein

    **Signaturit Group** is a company that is revolutionizing the way people do business through secure digital transactions. With over 250000 customers in more than 40 countries, we provide electronic signature and digital identification solutions that allow users to sign over 78 million documents digitally. As a trusted third party, we are eIDAS certified and...


  • Paris, France SECUTIX Temps plein

    **SECUTIX** is a Swiss company delivering a portfolio a SaaS solutions for the event industry. We are on a mission to help cultural, entertainment and sports organizations engage with their fans through our ticketing sales tools and mobile ticketing solution. We are serving more than 150 customer sites with a customer centric attitude and startup...


  • Paris, France Radancy Temps plein

    Overview Radancy thrives off the success of our customers, and we're looking for a customer-focused, results-driven, solutions-oriented Customer Support Specialist .  As a Customer Support Specialist, you will support the successful implementation and ongoing support of customers Radancy Talent Acquisition Platform. Your primary responsibility will...

  • Customer Support Specialist

    il y a 2 semaines


    Paris, France Radancy Temps plein

    Overview Radancy thrives off the success of our customers, and we're looking for a customer-focused, results-driven, solutions-oriented Customer Support Specialist .  As a Customer Support Specialist, you will support the successful implementation and ongoing support of customers Radancy Talent Acquisition Platform. Your primary responsibility will...

  • Head Of Customer Support

    il y a 4 jours


    Paris, France Timeleft Temps plein

    Every Wednesday, we host over 8,000 strangers in 600+ restaurants across 100 cities in 20 countries. As our future Head of Customer Support, your mission will be to lead and shape the strategies that ensure our users have a seamless and amazing experience . You will be responsible for overseeing all customer support functions and ensuring that our...


  • Paris, France Renaissance Learning Temps plein

    **About Lalilo** Lalilo is an EdTech company building a web-based app to help elementary teachers differentiate their reading instruction. Our vision is to support educators in the classroom by gathering pedagogy, design, and artificial intelligence in the most engaging learning platform. We believe teachers have the hardest, most impactful, and most...


  • Paris, France ELCA Temps plein

    Critères de l'offre Description du poste **You'll be responsible for**: Responding to customer inquiries across communication channel (CRM and phone) Analysing and investigating the details of the customer's inquiry and make the necessary research to respond accurately and completely while maintaining SecuTix Processes and Policy Ensuring that escalated...

  • Head of Customer Support

    il y a 4 semaines


    Paris, France Mirakl Temps plein

    Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business. Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology...

  • Head of Customer Support

    il y a 2 semaines


    Paris, France Mirakl Temps plein

    Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business. Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology...


  • Paris, France OSR Enterprises Temps plein

    **DESCRIPTION**: **We are interested in welcoming** **a Technical Customer Support to join our** **diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support.** **REQUIREMENTS**: **Essential**: - BSc. in Computer Science or Engineering - 3+ years' experience in a customer-facing...

  • Customer Support Agent

    il y a 2 semaines


    Paris, France Hivebrite Temps plein

    Hivebrite is an all-in-one community management and engagement platform - We power communities, help them thrive, and maximize their impact. That's our mission. Our SaaS platform serves customers across a variety of industries including higher education, non-profit, and corporate. Founded in 2015, today we count more than 900 customers worldwide - including...

  • Customer Support Team Manager

    il y a 2 semaines


    Paris, France Ledger Temps plein

    We're making the world of digital assets accessible and secure for everyone. Join the mission.  Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of...

  • Customer Support Team Manager

    il y a 3 semaines


    Paris, France Ledger Temps plein

    We're making the world of digital assets accessible and secure for everyone. Join the mission.  Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team of...


  • Paris, France Hoppr LTD Temps plein

    Make your mark in Connected TV advertising industry - Digital Advertising Project Management to lead our talented team - Start-up tech company (Europe based - France) **Who are Hoppr?** Hoppr is a global advertising innovator that has created a low touch platform to bridge the divide between brands and consumers on digital devices. The company’s flagship...


  • Paris, France Dynatrace Temps plein

    **Company Description** We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. We are looking for motivated individuals who enjoy...

  • Customer Support Team Lead

    il y a 3 semaines


    Paris, France Ledger Temps plein

    We're making the world of digital assets accessible and secure for everyone.  Join the mission.  Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in UK, US, Switzerland and Singapore, Ledger has a team...

  • Customer Service Manager

    il y a 3 semaines


    Paris, France Trend Micro Temps plein

    Discover Trend - Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, global threat research, and continuous innovation, Trend Micro's cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks,...

  • B2b Customer Support Agent

    il y a 3 semaines


    Paris, France UKG (Ultimate Kronos Group) Temps plein

    **Description & Qualifications**: Description Description UKG is the future of Peopledoc. We are seeking for a highly motivated, detail-oriented, and customer-focused professional to join the Global Support team. As a member of this growing team, you help to deliver an efficient and consistent world-class customer experience. Exhibiting high standards of...

  • Customer Support Junior Fr/en

    il y a 2 semaines


    Paris, France MANGOPAY Temps plein

    Company Description MANGOPAY’s vision is to fuel the success of the platform economy. We empower the platform economy with our platform-specific payment infrastructure. Since 2013, we have supported 2,500+ clients in e-commerce, retail, and cutting-edge platforms. MANGOPAY has developed a payment solution that aims to fuel the success of the platform...