Customer Technical Support
Il y a 2 mois
Make your mark in Connected TV advertising industry
- Digital Advertising Project Management to lead our talented team
- Start-up tech company (Europe based - France)
**Who are Hoppr?**
Hoppr is a global advertising innovator that has created a low touch platform to bridge the divide between brands and consumers on digital devices.
The company’s flagship product is HopprTV, an addressable TV advertising solution which uses patented overlay technology to deliver targeted Connected TV (CTV) ads. HopprTV partners with large Pay TV networks across Europe and Asia. With unique first party data and analytics, HopprTV offers advertisers a measurable, targeted way to achieve their reach goals.
**About the role**
Due to our growing international business, we are looking to hire a talented Customer Technical Support Technician (CTS) with a proven track record and strong skills in Software Technical Support in OTT Set Top Box and particularly Android TV eco-systems.
- Key responsibilities include:_
**Sales Support**
- Support sales with technical responses, demonstration preparation and in assessing User Interfaces (UI) and subsequent recommendations to publishers
- Where necessary, accompany sales to present roadmaps and features of products to the customer, serving as additional pre-sales support
**Product Technical Support**
- Responsibility for analysis, diagnosis and problem solving, qualifying the product fit and defining support needs for the customer
- Provide technical support to customers (trouble shooting, resolution of technical problems, and analysis of customer requirements - eg. system upgrade)
- May perform service activities for less complex customers in order to develop appropriate diagnostic and technical skills.
**Ad Configuration support and certification**
- Once R&D has completed product development, CTS performs customer product certification and ensures integration and interoperability with the manufacturer's firmware (i.e. customer product technical acceptance) by interfacing with Project Management and R&D
- Assist with customer Ad unit configuration and customization
- Assist with regulatory certifications (mainly Google) by interfacing with Project Management and R&D
**Customer training / Documentation**
- Perform training to internal / external customers
- Assist with the preparation of customer system integration technical documents, operating manuals, references or training materials for customers and sales force
- Develop and document customer assistance tools
**Maintenance**
- Work with Product, R&D and customer to improve the product suite, usability, functionality and adapt configuration tools
- Primary interface for customer lab trials, field trials, deployments and maintenance technical concerns
**New Product Introduction**
- Customer product introduction lead for assigned new products (varies with customer / product), learning from R&D everything required to provide customer technical support for a particular customer / product combination
- Shielding of R&D resources post-development, to enable their focus on NPI
**Customization**
- Non-R&D customization of generic platforms using tools provided by R&D and ensuring network interoperability
- Management of the introduction of customized generic platforms
**Lab support**
- Responsible for equipping and maintaining the local R&D lab environment to facilitate product debug and demonstration efforts
- Using the laboratory to replicate customer issues to assist with bug fixes and test new software versions prior to delivery to customer
**Trade Shows**
- Support to set up trade shows, customer events and road shows
**Additional**
- Proactively manage and resolve customer queries in a timely and efficient manner
- Actively monitor and maintain customer connectivity for critical systems
- Take an active role in customer readiness for current and future product releases and updates and provide regular and ad-hoc reporting for internal stakeholders
- Build and share knowledge with customers through active engagement and support
- Deliver exceptional service to customers; maintain a high standard of support and responsiveness on all technical related matters including production and development support
- Support the operation of external test and production environments
- Assist in the development and refinement of workflows between departments to ensure a streamlined and efficient customer experience
- Provide assistance to customers during various development and testing phases such as API Development, Qualification Testing, Customer End to End Testing, Implementation Rehearsals and Production Go-Live
- Assist internal customer support and business teams by monitoring customer helpdesk environments to ensure availability and servicing within support hours and agreed SLAs
- Collaborate internally working closely with Operational, Business Development, Project and IT teams, to enhance the customer experience
- Participate as
-
Technical Customer Support
Il y a 2 mois
Paris, France OSR Enterprises Temps plein**DESCRIPTION**: **We are interested in welcoming** **a Technical Customer Support to join our** **diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support.** **REQUIREMENTS**: **Essential**: - BSc. in Computer Science or Engineering - 3+ years' experience in a customer-facing...
-
Technical Customer Support
Il y a 2 mois
Paris, France OSR Enterprises AG Temps pleinDescription We are interested in welcoming a Technical Customer Support to join our diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support. The right candidate should have various technical capabilities and customer-centric approach. Requirements ...
-
Technical Customer Support
il y a 2 semaines
Paris, France OSR Enterprises AG Temps pleinDescription We are interested in welcoming a Technical Customer Support to join our diligent team accepting full ownership of technical customer-facing activities such as product deployment, training, and customer support. The right candidate should have various technical capabilities and customer-centric approach. Requirements ...
-
Technical Customer Support
Il y a 2 mois
Paris, France Dynatrace Temps plein**Company Description** We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees. We are looking for motivated individuals who enjoy...
-
Technical Sales Engineer
Il y a 2 mois
Paris, France Proactive Technical Recruitment Temps pleinThis position is based in France, with travel to customer sites in France, and answers to the Technical Sales Team Lead. You will be the technical go-to resource for EMEA and perform onsite customer deployments. **Job Brief**: - Be a technical go-to resource for the EMEA Team - Handle daily technical questions and issues that arise from customers and...
-
Customer Technical Support
Il y a 2 mois
Paris 9e, France ZOZIO Temps plein**Descriptif du poste** Nous sommes à la recherche d'un(e) Customer Technical Support qui aurait une expérience réussie de 3 années au moins dans ce domaine. Tes missions principales seront: - Coordonner les interventions de SAV dans les délais impartis, - Traiter les Tickets d’incidents et les demandes de Support technique, - Accompagner les...
-
Technical Customer Support
Il y a 2 mois
Paris, France Near Temps pleinYou will be joining Near, one of the fastest-growing Enterprise SaaS companies, and experience an authentic start-up culture with the freedom to experiment and innovate. At Near, we believe that great culture is not just about work; it’s work + life. We not only encourage our employees to dream big, but also give them the freedom and the tools to do...
-
Technical Customer Support
Il y a 2 mois
Paris, France NEAR Temps pleinDescription You will be joining Near, one of the fastest-growing Enterprise SaaS companies, and experience an authentic start-up culture with the freedom to experiment and innovate. At Near, we believe that great culture is not just about work; it’s work + life. We not only encourage our employees to dream big, but also give them the freedom and the tools...
-
Customer Care Engineer
il y a 2 semaines
Paris 10e, France Trustpair Temps pleinTrustpair is reinventing B2B payment security. We are building the leading anti-fraud solution for large corporations to help them avoid $20 billion in fraud every year. With Trustpair, finance teams work with accurate data to avoid the risk of fraud and proceed to payments with peace of mind. Trustpair at a glance: - Preventing B2B payment fraud for 200+...
-
Technical Support Specialist
il y a 5 jours
Paris, France Ecolab Temps plein**Job description** Within the Food & Beverage division of Ecolab France, we are looking for a new Technical Excellence Specialist to support the Food & Protein market. The local team provides solutions to the Food & Beverage manufacturers in France in relation with hygiene to help them addressing the biggest challenges and supporting the achievement of...
-
Technical Support Representative
il y a 2 semaines
Paris, France AlignTech Temps plein**Join a team that** **is transforming** **smiles, changing lives.** At Align Technology, we believe a great smile can truly transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost...
-
Second Level Technical Support
Il y a 2 mois
Paris, France Technogym Temps pleinSecond Level Technical Support **Location**:Paris, FR**Function/Branch**:Operations**Type of contract**:Permanent EmployeeOur Company Everyday Technogym inspires 35 million people to work out utilizing our innovative physical activity solutions. By promoting the wellness lifestyle of exercise, a balanced diet and a positive mental approach, Technogym has...
-
Technical Support Specialist
il y a 3 semaines
Paris, France Thermo Fisher Scientific Temps pleinAs a Technical Support Specialist, you will provide product line consultation to customers, primarily focused in the French region. You will be expected to keep up to date with our instrumentation and create a strong relationship with the field service, by maintaining approx. 25-30 % FSE field presence locally. Utilizing our remote technologies (such as...
-
Technical Support Engineer
il y a 2 semaines
Paris, France NetApp Temps pleinTitle: Technical Support Engineer - French Speaker Location: Cork, Munster, IE, T23 PPT8 Requisition ID: 126079 About NetApp We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help,...
-
Technical Support Engineer
il y a 2 semaines
Paris, France NetApp Temps pleinTitle: Technical Support Engineer - French Speaker Location: Cork, Munster, IE, T23 PPT8 Requisition ID: 126079 About NetApp We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help,...
-
Engineer - Technical Sales Support
il y a 1 mois
Paris, France Meiyume (France) SAS Temps pleinAre you a movement maker? Are you seeking new and exciting career opportunities? Here is what you need to know about the job: Main tasks - Propose products and ways to promote ideas and solutions for our existing and future customers. - Anticipate and prepare for customer untold requirements and provide options for consideration. - Ensure coordination...
-
Second Level Technical Support
il y a 1 mois
Paris, France Technogym Temps pleinSecond Level Technical Support **Location**:Paris, J, FR**Function/Branch**:Sales**Type of contract**:Permanent EmployeeOur Company Technogym inspires **55 million daily users** to train using our **innovative & engaging solutions for fitness, sport and health**. By promoting the **wellness lifestyle** of exercise, a balanced diet, and a positive mental...
-
Second Level Technical Support
il y a 1 semaine
Paris, France Technogym Temps pleinOur Company Everyday Technogym inspires 35 million people to work out utilizing our innovative physical activity solutions. By promoting the wellness lifestyle of exercise, a balanced diet and a positive mental approach, Technogym has rapidly grown into a success story of over 2,300 employees in 14 Branches, reaching 100 countries. More than 80,000 wellness...
-
Lead Technical Support Engineer
il y a 2 jours
Paris, France Airship Temps plein**About Airship** Now, with Airship App Experience Platform (AXP), brands can create and adapt native app experiences on their own — with no ongoing developer support or app updates required. Having powered trillions of mobile app interactions for thousands of global brands, Airship is proud to be at the forefront of what has become the digital center of...
-
Customer Support Specialist
Il y a 2 mois
Paris, France Radancy Temps pleinOverview Radancy thrives off the success of our customers, and we're looking for a customer-focused, results-driven, solutions-oriented Customer Support Specialist . As a Customer Support Specialist, you will support the successful implementation and ongoing support of customers Radancy Talent Acquisition Platform. Your primary responsibility will...