Customer Success Manager

Il y a 3 mois


Paris e, France epicery Temps plein

**Qui sommes-nous ?**

Start-up pionnière dans la foodtech créée en 2016, Epicery fédère et accompagne les artisans de quartier dans leur digitalisation.

L’ambition? Réinventer la rue commerçante en digital, pour répondre aux attentes des urbains pressés et épicuriens dans l’âme en valorisant les commerçants de proximité, la qualité de leurs produits et leur savoir-faire.

Grâce à sa propre technologie, Epicery permet à ses partenaires de créer leur boutique en quelques jours, et gère pour leur compte le marketing digital et la livraison de leurs produits chez leurs clients.

Après un lancement réussi à Paris, Epicery à étendu son service à Lyon.En 2020, le confinement a accéléré la croissance du volume d'affaires (+400% vs 2019).

Pour répondre à la croissance du marché, Epicery s'est rapproché en 2021 de Geopost (Groupe La Poste), leader en Europe de la logistique et de la livraison du dernier kilomètre.

L'ambition d'Epicery est d'être un acteur majeur de l'e-commerce alimentaire du centre-ville, français et responsable, capable d'offrir une alternative aux artisans et aux consommateurs, face aux plateformes internationales.

**Missions**

Rattaché(e) au Head Of Sales & Customer Success Manager, vous rejoignez une équipe de 5 personnes, composée d’un pôle Sales et d’un pôle Customer Sucess.

Votre mission principale sera d’accompagner les Customer Success dans la gestion des partenaires epicery et de l’offre des produits.

Sans que cette liste ne soit exhaustive, vos responsabilités couvrent donc l’ensemble des missions suivantes:

- Accompagner et apporter le support nécessaire auprès des commerçants,
- Former les commerçants aux nouvelles fonctionnalités des outils,
- Mettre à jour et améliorer au quotidien les catalogues produits (produits, photos ),
- Gérer les différents temps forts de l’année (Pâques ) en coordination avec l’équipe marketing,
- Mettre en place des plans d’actions afin d’améliorer le suivi de la saisonnalité (fruit & légumes de saison ),
- Analyser les indicateurs de suivi (offre, ventes, remplacements ),
- Effectuer un reporting et identifier les axes d’amélioration pouvant être apporter au catalogue,
- Optimiser les processus internes.

**Profil et compétences**

De formation Bac+3 dans le domaine du commerce, vous avez un stage à réaliser dans le cadre de vos études. Vous souhaitez l’effectuer dans un environnement dynamique vous permettant d’approfondir et d’appliquer toutes vos connaissances.

Vous justifiez idéalement d’une première expérience en entreprise (prospection, négociation commerciale )

Vous êtes naturellement orienté(e) clients et résultats. A ce titre, vous faites preuve d’un bon relationnel et avez des facilités en matière de communication verbale et non-verbale.

Vous avez su démontrer par le passé des capacités d’autonomie, d’analyse, de synthèse et de persuasion.

Des connaissances en lien avec l’univers de l’agro-alimentaire et/ou du e-commerce sont des atouts.

**Process de recrutement**

1/ Échange téléphonique avec le Head of Sales & Customer Sucess Marketplace

2/ Entretien en présentiel ou en visio avec le Head of Sales & le Customer Sucess Marketplace et le CSM

Type d'emploi : Stage
Durée du contrat : 6 -12 mois

Rémunération : 800,00€ à 1 000,00€ par mois

Avantages:

- Prise en charge du transport quotidien

Horaires:

- Du lundi au vendredi
- Repos le week-end
- Travail en journée

Lieu du poste : Télétravail hybride (75009 Paris 9e)

Date de début prévue : 02/01/2025


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