Quality & Compliance Speclst
il y a 3 semaines
Posted- 27-Jan-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Facilities Management- Location(s)- Grenoble - Auvergne-Rhone-Alpes - France**RESPONSIBILITIES**
Under moderate supervision, manages the creation, revision, and enforcement of all aspects of the CBRE Quality Management System (QMS), or in situations where CBRE operates within the client's QMS, facilitates the integration and ongoing oversight aspects required by that QMS. This role actively participates with the maintenance of the quality of services (non-regulated) CBRE provides the client. This position interfaces with the client's Quality Assurance team members to support routine quality assurance and quality control operations. This position supports change, event & root cause analysis processes. This role is responsible for creation, revision, and oversight of the training programs, inspection readiness programs, and vendor management programs. This role also participates in CBRE and/or the client's continuous improvement (CI) agenda.**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Interfaces with the client's Quality Assurance team members to manage the routine creation, revision, and enforcement of all aspects of the CBRE QMS; or in the case where CBRE operates under the client's QMS, assists with the integration and routine oversight of the client's QMS stated requirements. Ensures that CBRE personnel are maintaining compliance to the QMS and all local/global regulatory requirements.
- Performs all service level agreement (SLA) and/or Quality Agreement responsible Quality Assurance and/or Quality Control tasks. Supports change, event & root cause investigation processes.
- Manages the training program for the site, while ensuring compliance with the QMS and all local/global regulatory requirements for the scope of work defined in the SLA and/or Quality Agreement. Management of the training program includes but is not limited to: facilitation of course creation & revision, course instruction & remediation, coordination of the training schedule, maintaining employee training files, program and class financials, periodic metric reporting and completion compliance as defined in the SLA and/or Quality Agreement.
- Manages the inspection readiness program for the site, while ensuring compliance with the QMS and all local/global regulatory requirements for the scope of work defined in the SLA and/or Quality Agreement. Inspection readiness may include periodic CBRE self inspection, client self inspections, or any external agency inspections like the FDA. Management of the inspection readiness program includes but is not limited to: facilitation of inspection planning, executing, reporting, appropriate escalation/notification to management, closing & executive summaries, as well as tracking and evaluating the effectiveness of any performed remediation by the audited party.
- Manages the vendor management program for the site, while ensuring compliance with the QMS and all local/global regulatory requirements for the scope of work defined in the SLA and/or Quality Agreement. Vendor management program facilitation will include but not limited to: creation & revision of the vendor management procedure & risk classification procedure, vendor inspections, vendor classifications, on-boarding, performance monitoring, metric reporting, and termination.
- Supports CBRE and/or the client's CI agenda. Supporting the CI process may include but not limited to: proposing Cis, participating on CI steering teams, evaluating Cis for feasibility/impact/priority, implementing Cis, and evaluating CI effectiveness.
- Participates and/or leads initiatives associated with delivering excellent customer service and quality services for all the non-regulated services CBRE provides the client per the SLA.
- Performs other duties as assigned.**SUPERVISORY RESPONSIBILITIES**
No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project.**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.**EDUCATION and EXPERIENCE**
Bachelor's degree in Biology, Microbiology, Chemistry, or Engineering; or equivalent related work experience. 3-5 years related work experience required. Previous experience within a quality organization preferred. Specialized training in quality assurance audits preferred.**CERTIFICATES and/or LICENSES**
FDA, ISO, or similar quality assurance audit related certification preferred. Must have appropriate license and/or certification where required by law.**COMMUNICATION SKILLS**
Ability to compreh
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