Community Associate
Il y a 6 mois
**Community Associate /Hôte/Hôtesse d’accueil réceptionniste polyvalent**
Le groupe IWG est implanté dans 120 pays et 1100 villes à travers le monde, cela représente plus de 3300 espaces de travail flexibles, dédiés aux entreprises de différentes tailles, dans tous les secteurs d’activités. Entièrement tourné vers le service client, notre groupe s’adapte aux besoins de chacun, avec pour principal objectif que nos clients se concentrent sur leur activité et que nos équipes s’occupent du reste
En France IWG, exploite plus de 130 centres d’affaires dans 70 villes. Notre secteur d’activité est en pleine expansion et nous recherchons actuellement à renforcer nos équipes.
**Missions Principales**
Il/Elle a pour mission principale de délivrer un service 5 étoiles aux clients du centre..
Ses principales responsabilités sont listées ci-après, sans que cette liste ne soit limitative.
Si nous devions imaginer notre Hôte/ Hôtesse d’accueil réceptionniste polyvalent idéal/e, celui-ci ou celle-ci serait avant tout une personne avenante pour qui le service client est une priorité, qui est à l’aise avec la langue anglaise et qui n’a pas peur de diversifier ses missions si nécessaire.
**Accueil et gestion des clients**
- Recevoir nos clients, leurs visiteurs et/ou les prospects
- Proposer un service sur mesure aux clients et s’assurer de leur satisfaction
- Organiser et coordonner les réunions/évènements clients
- Etre un support administratif et opérationnel
**Courrier/ Réexpédition**
- Trier, distribuer, affranchir, réexpédier le courrier des clients
**Conciergerie/ Customer service**
- Répondre aux demandes de façon rapide et efficace
- Rapporter les éventuelles plaintes clients au Manager et s’associer au reste de l’équipe pour les résoudre
- Mettre tout en œuvre pour atteindre les objectifs en terme de satisfaction clientèle
**Profil**
- Avoir eu une expérience dans le domaine de la relation client
- Aisance pour s’exprimer à l’oral en français et bonne maîtrise de l’anglais
- Accorder une importance particulière à son apparence
- Capacité organisationnelle
- Savoir communiquer aisément et faire preuve d’esprit d’équipe
**Ce que nous vous proposons**
- Un poste attractif et sécurisant dans une entreprise innovante leader mondial sur son marché, tournée vers la réussite de ses employés et avec une grande mobilité géographique
- Des horaires de travail du lundi au vendredi, de 8h à 16h ou de 11h à 19h
- Une rémunération fixe et variable (plans de bonus et commissions)
- Une ambiance de travail agréable
- Des possibilités d’évolution rapide
Vous sentez-vous prêts/es à relever le défi ? Postulez dès maintenant
LI-DNP
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