Technical Support Specialist
il y a 9 heures
Technical Support Specialist - SaaS - Paris - Motork Bi-monthly appointment for collaboration days, with free breakfast in the office Internal training paths and support with external education Diverse and dynamic environment, with plenty of opportunity to grow and make an impact 1:1 English classes up to B2 level What you can expect from the recruitment process: Hiring Manager interview in English Peer interview/skills assessment in Dutch C-level interview We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.All personal information will be collected under our Privacy Policy . Technical Support Specialist - SaaS - Paris - Motork Seniority Level: Associate Who are we? MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us. As a result of this growth, we are looking for a Technical Customer Support Specialist to join our international team based in our Paris office, France. The role The Technical Customer Support Specialist role will cover a wide range of support tasks, assisting our French customers with technical issues across different digital products. Respond to customer requests in a timely and accurate way, via email, and internal tools Identify customer needs, helping them understand and use our products, in accordance with our guidelines Take care of a customer request: from the beginning to the complete resolutions (due date, SLA, changes and deviations, ...) Follow up with customers to ensure their technical issues are resolved Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users) Share feature requests and effective workarounds with team members Gather customer feedback and share it with our Product, Sales and Marketing team Provide first level support and work on troubleshooting issues. Requirements Our ideal Customer Support Specialist will have previous experience supporting a digital product in direct contact with customers. As well as: Native level French and fluency in English Experience in using remote support tools (Zendesk..) Excellent communication and problem-solving skills Multi-tasking abilities and patience when handling tough cases Basic knowledge of SQL and JSON structures (XML/CSV formats) Knowledge of WordPress, MTK e Google Analytics Knowledge of HTML and web standards Ability to liaise with multiple stakeholders, internally and externally Ability to work on more than one product #J-18808-Ljbffr
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il y a 3 jours
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il y a 9 heures
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il y a 6 heures
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il y a 9 heures
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il y a 11 heures
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il y a 1 semaine
Paris, France Infosys Temps pleinTechnical Process Specialist – Support Engineer Join to apply for the Technical Process Specialist – Support Engineer role at Infosys. About Us Infosys BPM is a leading international digital services and consulting company. We support companies in 46 countries. While we constantly implement innovations for our clients, our motto remains the same:...
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il y a 7 heures
Paris, France MotorK Temps pleinA leading automotive technology company in Paris is seeking a Technical Customer Support Specialist to assist customers with technical issues related to digital products. This permanent, full-time role calls for a candidate fluent in French and English, with experience using remote support tools. You will handle customer requests, provide first-level...
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il y a 7 heures
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il y a 1 semaine
Paris, Île-de-France D-EDGE Hospitality Solutions Temps pleinWho We AreHave you ever booked a hotel online? Then you've probably used D-EDGE without knowing it.Mission: Every day, we help more than 17,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel...
