Junior Technical Support Specialist

**About Opensee**

Opensee provides instant big data analytics solutions to financial institutions. Our mission is to empower business users to autonomously exploit data at a scale and granularity never seen before in order to optimize risk management, trade execution, regulatory reporting and more.

Founded in 2015 by senior banking executives and big data technology experts, Opensee's commercial traction exploded in 2020 with deployment in several Tier 1 financial institutions on critical use cases. To sustain that growth, we doubled our headcount that same year and are now expanding in London, NYC and Singapore.

**What’s in it for you?**

Develop expertise in one of the most advanced solutions for risk aggregation

Work in a dynamic environment where innovation and creativity are highly valued

Benefit from a wealth of development opportunities as we constantly seek new talent to join us and support our growth.

**What are you going to do?**

As a Junior Technical Support Specialist for SaaS clients, you will be the bridge between Technical Excellence and Client Satisfaction.

**Responsibilities**:

- Client-Focused Support:_

Take ownership of technical issues reported by clients, ensuring timely and effective resolution.

Serve as the primary point of contact for clients, delivering exceptional support with a focus on satisfaction.
- Troubleshooting Mastery:_

Utilize your expertise in Unix Systems, Bash, and Networks to troubleshoot and diagnose complex technical issues.

Identify feasible solutions independently and implement fixes to address client concerns promptly.
- Collaborative Coordination:_

Coordinate seamlessly with the product and development teams, acting as a bridge between clients and internal technical resources.

Provide detailed and accurate information to assist in the resolution of escalated issues.
- Proactive Communication:_

Maintain proactive, reassuring, and transparent communication with clients throughout the support process.

Keep clients informed on the status of their reported issues, ensuring a positive client experience.
- Technical Proficiency:_

Leverage your technical skills in Terraform, Golang, Docker, Kubernetes, Big Data, Distributed Databases, SQL, Python, and scripting languages.
- End-to-End Support Involvement:_

Contribute to testing, deployment logics, hardware specifications, and integration processes to ensure robust and reliable SaaS solutions.

Participate in on-call duties to address critical issues and maintain continuous service availability.
- Continuous Improvement:_

Actively seek opportunities for process improvement, providing valuable insights to enhance the overall support experience.

Stay abreast of industry trends and emerging technologies to maintain a high level of technical competence.

Join Opensee and be a key player in delivering unparalleled technical support for our innovative SaaS solutions. Your skills, commitment, and proactive approach will shape the success of our clients and the evolution of our cutting-edge products.

**About you**

Qualities: Great communication skills; Autonomy AND team work; Creativity, Problem-solving mindset, Proactivity, Troubleshooting

First experience in technical support engineering would be a plus.

Experience in SaaS would be an advantage.

Technical skills:
Unix systems / Bash / networks

Terraform / Docker / Kubernetes

Big data / Distributed databases / SQL / Python / Nifi

Scripting / Analyzing / Optimizing in the context of Tera or Peta scale data

Testing, Deployment logics, Hardware specifications, Integration

Language skills: Fluent in English both written and verbal, French is a plus

**Working conditions**
- Permanent position
- Location : Paris
- Hybrid working (3 days a week in the office)

**How to apply**

Send us your resume and a brief description of why you are interested in joining us, and we will come back to you very shortly

1+ years