Customer Support Engineer

il y a 2 jours

France Exail SAS Temps plein

Become part of a global network of over 40 supportengineers at the heart of Exail operations. With diverse technical backgroundsand expertise, our team works closely with customers—both remotely andon-site—to support every stage of Exail product integration and operation.This unique position offers hands‑on experience withthe full range of Exail photonics products, including fiber electro‑opticmodulators, RF drivers, and modulator bias controllers.Based in ourBesançon office, withintheModulation Solution division, you will contribute to deliveringsupport, helping customers achieve their daily objectives with prompt,accurate, and reliable assistance. Whether they need simple advice or deepertechnical insights, you’ll be their go‑to expert.About the Modulation Solution DivisionOur division specializes in the productionofelectro‑optic modulators, matching components, and complete systemsolutions. Our customers, ranging from academia to industry, use ourtechnologies in fields such as:Quantum technologiesTelecommunicationsSensingMedicalScientific researchAerospaceYou’ll be part of a dynamic team of around 100 peoplewithin the Modulation Solutions Division, based in Besançon, bringing together expertise in optics, lasers, electronics, computing, systems, instrumentation,and mechanics.Your ResponsibilitiesProduct ScopeElectro-Optic Modulators: Control phase, intensity or polarization of light; support analog, digital, and pulse protocols.RF Drivers: Amplify and condition electrical signals for light modulation.Modulator Bias Controllers (MBC): Automatically adjust intensity modulators.Customer SupportRemote Support:Respond to hotline and email inquiries.Document, analyze, and resolve customer claims.Maintain records in the support database.Create technical documentation (FAQs, manuals, notes, knowledge base).On‑Site Support:Conduct installations, commissioning, training, demos and technical assistance.Perform in‑situ maintenance and service operations.Prepare, execute, debrief and report on field missions.Internal Collaboration:Work with cross‑functional teams to resolve support cases.Assist sales and project teams with pre‑sales and post‑sales activities.Support factory maintenance and customer follow‑up.Collaborate with product teams to enhance knowledge and feedback loops.Teamwork & Continuous Improvement:Engage in ongoing internal and self‑directed training.Improve back‑office support procedures and tools.Share knowledge and develop skills within the team. #J-18808-Ljbffr

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