Technical Support Specialist
il y a 2 heures
OverviewMotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience. We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.As a result of this growth, we are looking for a Technical Customer Support Specialist to join our international team based in our Paris office, France.The roleThe Technical Customer Support Specialist role will cover a wide range of support tasks, assisting our French customers with technical issues across different digital products.Respond to customer requests in a timely and accurate way, via email, and internal toolsIdentify customer needs, helping them understand and use our products, in accordance with our guidelinesTake care of a customer request: from the beginning to the complete resolutions (due date, SLA, changes and deviations, ...)Follow up with customers to ensure their technical issues are resolvedAnalyse and report product malfunctions (for example, by testing different scenarios or impersonating users)Share feature requests and effective workarounds with team membersGather customer feedback and share it with our Product, Sales and Marketing teamProvide first level support and work on troubleshooting issuesWho are we?MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.RequirementsOur ideal Customer Support Specialist will have previous experience supporting a digital product in direct contact with customers.As well as:Native level French and fluency in EnglishExperience in using remote support tools (Zendesk..)Excellent communication and problem-solving skillsMulti-tasking abilities and patience when handling tough casesBasic knowledge of SQL and JSON structures (XML/CSV formats)Knowledge of WordPress, MTK e Google AnalyticsKnowledge of HTML and web standardsAbility to liaise with multiple stakeholders, internally and externallyAbility to work on more than one productWork pattern and locationFull time, permanent positionMonday to FridayHybrid working patternOffice based in ParisBenefitsMeal Vouchers (for each day worked)Bi-monthly appointment for collaboration days, with free breakfast in the officeInternal training paths and support with external educationDiverse and dynamic environment, with plenty of opportunity to grow and make an impact1:1 English classes up to B2 levelWhat you can expect from the recruitment processHR interview in EnglishHiring Manager interview in EnglishPeer interview/skills assessment in DutchC-level interview #J-18808-Ljbffr
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