Senior Technical Account Manager

il y a 1 jour


Paris, France Qevlar AI Temps plein

About Qevlar AIQevlar is a B2B SaaS startup that strives to massively increase the productivity of cybersecurity teams. We develop AI Cybersecurity Analysts that augment Security Operations Centers (SOCs). Since our creation 2 years ago, we have:Raised €14 million in seed funding led by EQT Ventures and Forgepoint CapitalBeen incubated both by Microsoft (genAI studio) and Meta (AI program)Deployed our solution to Global 500 companies and leading MSSPs in EMEA and NA (Equans, Nomios, Globalconnect, Almond)Own the technical success of our customers - from implementation to long‑term optimisation. First TAM hire: build the function from the ground up.Reporting to the CTO. Partnering closely with our Senior CSM (who owns the commercial relationship).What will you doImplementation & time‑to‑valueLead platform implementations end‑to‑end: connector setup, SIEM/EDR/SOAR integrations, playbook wiring, tuning and validation to maximise accuracy and ROIRun technical onboarding: architecture reviews, deployment plans, go‑live checklists, admin/user enablementOngoing technical success & supportBe the trusted technical advisor for enterprise SOC teams and MSSPsOwn technical support and triage: investigate issues, reproduce/debug, drive resolution, and escalate to engineering when needed(This is a platform role - not a managed MDR/IR service.)Identify optimisation opportunities: review investigation outputs, diagnose accuracy issues, and improve operational outcomesProduct feedback & function buildingTranslate customer feedback into actionable insights for product and engineering (clear problem statements, repro steps, impact, proposed fixes)Build the TAM function: playbooks, runbooks, knowledge base, implementation templates, and internal processesHelp hire and mentor future TAMs as we scaleWho you areYou have:5+ years in cybersecurity, with hands‑on SOC experience (Tier 2/3) or close work with SOC teams (consulting, delivery, advisory, solutions)Real experience building SOAR playbooks / automation workflowsStrong knowledge of SIEM/EDR/SOAR ecosystems (Splunk, Sentinel, CrowdStrike, SentinelOne, XSOAR…)Comfort with APIs / JSON, log investigation, and practical scripting (Python and/or SQL is a strong plus)A customer‑facing background (consulting, solutions engineering, TAM, technical advisory)Ability to switch between deep technical work and strategic customer conversationsFluent EnglishBonus points for:MSSP experienceStartup / high‑growth environmentExperience with AI-driven security tooling and evaluation/quality loopsWhy join usFirst TAM hire: define the function, processes, and standardsDirect feedback loop to product and engineering: your input shapes the roadmapReal AI solving a hard operational problem (not chatbot wrappers)Serious customer base: enterprises and top‑tier MSSPsGrowth path: evolve into TAM lead as we scaleRemote‑friendly, competitive packageHiring processIntro CallHiring Manager InterviewCase StudyCulture fit #J-18808-Ljbffr



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