Technical Account Manager
il y a 1 jour
It's fun to work in a company where people truly BELIEVE in what they're doing
- We're committed to bringing passion and customer focus to the business._
Corporate Overview
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.
The Role
The role of the Technical Account Manager is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint. This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization.
Your day-to-day
- Understand the customer’s unique security goals, business requirements, network configuration, and Proofpoint deployment.
- Assist Proofpoint customers with setting goals and success criteria for their Proofpoint deployment and provide reports to track key metrics and progress.
- Act as a technical advocate to manage and monitor interactions with our technical support team proactively escalating issues and feature requests.
- Collaborate at all levels within an organization, create and deliver executive customer presentations that outline system performance, potential issues, and suggested forward courses of action whilst proactively making recommendations to improve customers’ security posture and system performance
- Provide insights on industry trends, the security landscape, best practices, and product roadmaps affecting the customer’s business.
- Participate in weekly Status calls, Monthly management calls and Periodic executive-level business reviews.
What you bring to the team
- Extensive industry experience in a client/professional services, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas.
- Knowledge of Linux, SMTP, and MySQL.
- Working knowledge of Windows, Active Directory, and Microsoft Exchange.
- Very strong customer service and excellent communications skills, both written and oral.
- A history of successfully leading and directing technical staff through crisis situations.
- Adaptable and willing to learn new technologies.
- Knowledge of project management and strong time management skills.
- Ability to effectively work in a team environment as well as independently.
- Fluency in English and French is required.
Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_
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