Service Account manager

THE ROLE As a Service Account Manager (SAM) for our most strategic clients, you own the post-sale relationship and serve as the dedicated executive voice for the customer within Pure Storage. Your mission is to translate complex service delivery metrics into realized business value, ensuring continuous operation, high adoption, and maximum loyalty. You will quarterback cross-functional collaboration with Support, Sales, and Engineering teams to transform service engagements into proactive, strategic partnerships. This is a fixed term role to cover January 2026 to May 2027 WHAT YOU'LL DO Elevate the Customer Partnership: Act as the single, accountable point of contact for service performance, building a trusted relationship with senior and operational leaders in your assigned client portfolio. Drive Strategic Value Realization: Lead regular Operational and Strategic Management Reviews (QBRs/SMRs), translating technical data and environment analysis into clear recommendations that align with the client’s IT roadmap and business objectives. Orchestrate Service Delivery & Incident Triage: Own the efficient delivery lifecycle for all premium services, proactively mitigating risks, managing implementation projects within change control windows, and accelerating critical issue escalation across internal departments. Identify Growth Opportunities: Leverage deep knowledge of the customer's environment and business needs to collaboratively identify and position opportunities that increase product adoption and expand the customer's lifetime value and contract portfolio. WHAT YOU BRING Executive Relationship Management: Demonstrated history of building and maintaining trust with C-level and senior technical stakeholders within large enterprise environments. Strategic & Analytical Acumen: Advanced capacity to analyze complex operational data, understand organizational objectives, and formulate strategic business plans (roadmaps, capacity, and resource allocation). Service Delivery Leadership: Proven ability to own and drive large-scale service delivery programs (not merely reporting status) in a complex, multi-platform, or enterprise software/hardware domain. Effective Cross-Functional Influence: Superior ability to drive results and gain buy-in across multiple internal teams (Sales, Engineering, Finance, Product Management) without direct managerial authority. We are primarily an in-office environment and therefore, you will be expected to work from the Paris office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave. #LI-ONSITE WHAT YOU CAN EXPECT FROM US Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work® Pure Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview. OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. JOIN US AND BRING YOUR BEST. BRING YOUR BOLD. BRING YOUR FLASH. #J-18808-Ljbffr