Account Manager

Account Manager 🇫🇷 Apply for the Account Manager role at Alan. Alan’s vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. How we do it? What drives us: We're obsessed with helping our members live healthier; mission is the boss. Member & customer‑led: obsessively focused on solving members & customers problems and creating the most delightful experiences. How we build excellence: We hire the best people and give them platform to succeed; champions of excellence; distributed ownership. Radically transparent: all information is accessible and written‑first, so everyone can make the best decisions asynchronously. How we grow together: We help each other improve through honest feedback and bold thinking; optimistic alchemy; empathetic challengers; bold & creative contrarians. How we move fast: We fight complexity and focus on what matters most; disciplined in execution; fight for simplicity. Account Management Vertical Our Account Management Vertical’s purpose is to keep customers staying and growing with Alan. Created in 2020, the key account manager team currently supports 18 members and works closely with a portfolio of medium‑touch clients. Responsibilities Handle a portfolio of accounts and flagship companies. Build and maintain strong customer relationships with key stakeholders, demonstrating a customer‑centric approach. Proactively identify potential signals of dissatisfaction and implement solutions. Promote Alan health partner positioning to generate massive adoption by employees and admins. Analyze and present consumption reports to customers through business reviews. Identify and execute out‑of‑the‑box initiatives to engage existing customers. Lead cross‑selling/upselling of our portfolio to answer customer needs and pain points. Renegotiate contracts to guarantee great value for money and sustainable profitability. Participate in the evolution of our products and services, acting as the voice of our customers when discussing with Product teams. Is it you we’re looking for? At least 3 years of experience in a customer‑facing role, with interactions with C‑Levels and/or HRD. Full working proficiency in French and at least advanced level in English. Experience dealing with mid‑market segment companies (up to 200 employees) and a portfolio of 50‑100 accounts. A tact and empathy that make you a great negotiator. An expert in creating long‑term relationships based on trust and transparency, with great active listening skills. A love for solving problems to delight our members. A growth mindset: able to adapt to new trends and develop an in‑depth understanding of the health insurance market. Based in Paris, Bordeaux, Lyon, Marseille or Annecy. Nice to have: previous experience in insurance or any benefits‑linked industry (not a must‑have). We aim to hire within the B0‑C0 level range. Perks & Benefits Fair rewards: generous equity packages complement your base salary. Flexible Office: amazing office space at our HQ or sponsored co‑working hubs. All the tools you need: MacBook Pro, keyboard, laptop stand, monitor, noise‑canceling headphones. Flexible vacation policy and flexible working hours. Delightful healthcare insurance: Extremely comprehensive health insurance – 100% for you and your children, 90‑100% for partners depending on your country (permanent contracts only). Transport: country‑specific commuter benefits. Learning & Training opportunities: highly flexible training policy, free books, budget for conferences. Personal growth through coaching: each Alaner is paired with a dedicated coach from day one. Parental leave: extended parental leave for all new parents. Important note We hire people, not roles. If you don’t check every box but are excited about this opportunity, we'd love to hear from you. Everyone, especially those underrepresented, should feel free to apply. If you identify yourself as a woman: research shows women often apply only when meeting 100% of requirements – remember this is a guide, not a checklist. We’ll be thrilled to receive your application More information Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info. #J-18808-Ljbffr