Facilities Operational Manager

## Facilities Operational ManagerApply: On-site: Paris, FRA: Full time: Posted Today: REQ538533JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position Overview The Facility Operations Manager is responsible for the comprehensive operational oversight and strategic management of commercial real estate facilities, encompassing both hard and soft services. This role ensures efficient building operations, exceptional hospitality experiences, optimal tenant satisfaction, regulatory compliance, and cost-effective facility management while maintaining high standards of safety, security, and sustainability across the property portfolio.

Key Responsibilities
Daily Operations Management
* Oversee daily facility operations including building systems, maintenance, and comprehensive tenant services
* Coordinate with building engineers, maintenance staff, hospitality teams, and service vendors
* Monitor building performance through management systems and regular inspections
* Respond to tenant requests, emergencies, and operational issues with hospitality-focused solutions
* Ensure smooth operation of all building amenities, common areas, and guest services
* Manage move-in/move-out coordination and space modifications with white-glove service delivery Soft Services & Hospitality Management
* Concierge & Front Desk Services: Oversee lobby reception, visitor management, and concierge operations Manage package receiving, mail distribution, and tenant communication services Coordinate guest registration, access control, and visitor experiences Ensure professional, welcoming atmosphere in all tenant-facing areas
* Cleaning & Janitorial Services: Manage comprehensive cleaning programs for offices, common areas, and specialized spaces Oversee restroom maintenance, supply management, and hygiene standards Coordinate specialized cleaning services (carpet, windows, deep cleaning)Monitor cleaning quality standards and tenant satisfaction
* Food & Beverage Services: Manage cafeteria, coffee bars, and catering operations Oversee vending services and break room amenities Coordinate special events, tenant appreciation activities, and corporate functions Ensure food safety compliance and quality service delivery
* Landscaping & Grounds Maintenance: Manage exterior landscaping, irrigation systems, and seasonal maintenance Oversee snow removal, parking lot maintenance, and exterior cleaning Coordinate outdoor amenities and recreational areas Maintain curb appeal and professional property presentation
* Security Services: Manage security personnel, access control systems, and surveillance operations Coordinate visitor management protocols and emergency response procedures Oversee parking management and traffic control Ensure 24/7 security coverage and incident response Hospitality Experience Management
* Tenant Experience Programs: Develop and implement tenant engagement initiatives and events Manage fitness centers, conference facilities, and shared amenities Coordinate wellness programs, networking events, and community building activities Oversee tenant communication platforms and feedback systems
* Guest Services: Ensure exceptional visitor experiences from arrival to departure Manage conference room booking systems and event coordination Provide technology support and presentation assistance Coordinate transportation services and local area information
* Amenity Management: Oversee operation of fitness centers, cafés, lounges, and recreational facilities Manage retail services, dry cleaning, and convenience amenities Coordinate wellness services, massage therapy, and health programs Ensure amenity spaces meet luxury hospitality standards Maintenance & Asset Management
* Develop and implement preventive maintenance programs for all building systems
* Coordinate corrective maintenance while minimizing tenant disruption
* Manage vendor relationships and service contracts for both hard and soft services
* Oversee capital improvement projects and building upgrades
* Conduct regular facility assessments and condition reports
* Maintain accurate records of all maintenance activities and service delivery Team Leadership & Vendor Management
* Lead and supervise comprehensive facility operations teams including: Building engineers and maintenance technicians Concierge and reception staff Cleaning and janitorial teams Security personnel Food service operators Landscaping crews
* Develop staff schedu