Stage – Technical customer success

il y a 23 heures


Paris, France MAGNETA Temps plein

MAGNETA est spécialisée dans le développement et la fabrication de dispositifs d’alerte innovants pour les professionnels exposés à des situations à risque : isolement, accident, malaise ou agression. Durée Stage de 6 mois Stage longue durée/Stage année de césure (niveau Bac +3 minimum) Début:janvier 2026 - Présentiel Stage rémunéré Missions principales Le stagiaire sera intégré à l’équipe Commerciale export, zone géographique du portefeuilleBtoB:EUROPE.Profil des clients : distributeurs/intégrateurs dans le domaine de la sécurité. Il interviendra sur des missions techniques et relationnelles : Répondre aux demandes des utilisateurs, les accompagner dans l’utilisation de la plateformeEMERIT SERVICESet résoudre leurs problématiques. Réaliser des démos de la plateforme EMERIT SERVICES,accompagner et assurer les clients dans la configuration des dispositifs. Intervenir en tant que conseiller technique auprès des clients. Faire le lien entre les demandes techniques des clients et les équipes internes (Sales, Développement, Marketing). Transmettre les besoins complexes (API, protocoles SIA DC09) à l’équipe Développement. Participer à la coordination des projets liés aux intégrations et évolutions techniques, suivre l’avancement et assurer la communication interne. Produire des livrables clients (rapports, documentation technique et marketing). Identifier les points de friction et proposer des optimisations pour améliorer l’expérience utilisateur. Être force de proposition pour fluidifier les process internes et remonter les retours clients. Suivi technique Assurer le suivi des essais clients sur le terrain en collaboration avec l’équipe technique et développement. Profil recherché Étudiant(e) en informatique, ou école d’ingénieur. Niveau Bac +3 minimum, stage, césure ou stage de fin d’études. Bonnes compétences techniques et relationnel clients. Très bon niveau en anglais, minimum B2/C1 à l'oral pour assurer une communication fluide avec les clients européens. Capacité à vulgariser des sujets techniques pour des interlocuteurs non techniques. Autonomie, rigueur et esprit d’équipe. Compétences techniques souhaitées Connaissance des protocoles d’alarme et des réseaux GSM/Wifi (un plus). Maîtrise des outils collaboratifs (Teams, Outlook). Notions de CUSTOMER SUCCESS pour automatisation et optimisation. Ce que nous offrons Une expérience enrichissante au croisement du Customer Success, de la technique et de la gestion de projet. Une immersion dans un environnement innovant orienté sécurité et IoT. Encadrement et montée en compétences sur des projets concrets. #J-18808-Ljbffr



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