Customer Success Manager
il y a 4 heures
**Company track record** In 2022, we raised our **first round of 1.5 million euros**, led by Elaia, with notable angel investors including Hugging Face's CTO and Mistral AI's co-founder. To read more about this fundraising, you can read our announcement. In 2023, we received a **strategic investment from the European Commission** to build a SaaS platform to automate compliance with the EU AI Act. You can read more here. In 2024, we won a 3 M€ grant from Bpifrance to lead **research in evaluation & mitigation for LLM agents**, in a collaborative consortium with Mistral AI, Artefact, INA and BnF. You can learn more here. **Missions** **Working directly with Giskard's**co-founders**, your missions will be to**: - Help customers use our product successfully to make their LLM Agents more secure & reliable - Coordinate with key decision-makers among our customers, from initial product evaluation and onboarding, to continuous usage and renewals - Act as the bridge between our customers and Giskard's Product and R&D team - Support Giskard's sales & marketing team with customer stories and hands-on product knowledge **Requirements**: We are looking for a customer success manager with a **customer-centric** mindset, keen to learn in an **early-stage** startup environment, and able to manage complex projects involving various AI practitioners (engineers, researchers, product manager, etc.) We are hiring people** located in France or willing to relocate.**You must have an **EU work permit and**you must **speak French.** - Minimum of **3 years' experience in Customer Success or Consulting roles**in **Data, AI or Cybersecurity companies**: - Demonstrated **project management**skills within large organizations and handling various technical stakeholders. - Experience managing AI projects, ideally involving **Large Language Models.**: - Outstanding communication skills in both **English and Frenc**h, in written and verbal form. - Bonus: experience in early-stage startups (
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