Senior IT Support

il y a 15 heures

Lille, France HCLTech Temps plein

HCLTech is a global tech company with 224,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12‑month revenue ending September 2024 was $13 billion. HCLTech France has over 500 HCLTechies with offices in Paris, Lyon, Toulouse, and Blagnac. IT User Support Expert We are seeking an IT User Support Expert to join our HCLTech team at a prestigious client site in the banking sector, based in Marcq‑en‑Baroeul (59) close to Lille. This is a permanent, hybrid role offering the opportunity to work on‑site three days per week. Overview You will support the infrastructure and IT production. The role involves user support (internal & external), equipment management, troubleshooting, and administration of user accounts and telephony. Responsibilities Provide user support (levels 0, 1, and 2 for workstations, telephony, smartphones, and VPN access) Record and process requests using ticketing tools, escalating to level 2 teams as needed Prepare and configure equipment (desktops, laptops, printers, scanners), manage equipment movements and stock Troubleshoot and install equipment, contribute to maintenance interventions Administer user accounts for relevant tools Manage and track requests via ticketing tools Oversee telephony management and, when necessary, coordinate with third‑party operators Job requirements 5+ years of experience as an IT User Support Engineer, with expertise in infrastructure support and IT production. Experience in equipment management and stock tracking. Ability to work in a support and maintenance environment. Familiarity with ticketing tools and escalation processes. Strong troubleshooting and installation skills. Experience in user account administration. Mandatory skills MS Windows Office Suite (Exchange Online, OneDrive, O365) DNS TCP/IP MS Windows Server Active Directory Fluency in both French and English is mandatory to communicate effectively with colleagues and partners, both verbally and in writing. Ready for a new challenge? Join a friendly, multinational company offering endless opportunities in a dynamic, multicultural environment. Apply now and submit your CV in English Why become an HCLTechie? At HCLTech, we offer diverse opportunities to learn, innovate, and fast‑track your career. You'll work with global clients and industry‑leading experts, gaining access to mentorship and rewarding growth paths. Our people‑friendly work culture fosters flexibility, leadership, and personal and professional growth, giving you the freedom to explore, experiment, and thrive. We believe in doing things differently, offering hands‑on training and coaching, and celebrating the passion and commitment of our teams. Discover the benefits of joining HCLTech: Global career opportunities and mobility. Flexible work environment supporting work‑life balance. Exciting projects and upskilling opportunities to shape your role. Total wellbeing focus: Beyond professional growth, you’ll be able to collaborate with like‑minded colleagues to drive meaningful impact through initiatives such as our CSR Council, Diversity Council, Women Connect, and many more. Seniority level Associate Employment type Full‑time Job function Information Technology #J-18808-Ljbffr

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