Customer Relationship Manager-FRA

il y a 1 semaine

TremblayenFrance, France CRYOPDP Temps plein

Customer Relationship Manager-FRA Apply for the Customer Relationship Manager-FRA role at CRYOPDP. Company Overview: CRYOPDP, now part of DHL Supply Chain, has dedicated over 25 years to solutions for transport of temperature‑sensitive products in life science and healthcare industries. We cover more than 220 countries and territories and manage the entire temperature‑controlled supply chain. We serve over 4,000 companies worldwide. Overall Mission The Customer Relationship Manager will interface with top clients to guarantee satisfaction, implementing temperature‑controlled transport solutions and collaborating with the commercial team. Main Contribution Proactively initiate follow-up of client requests to ensure satisfaction and growth. Validate opportunities to achieve account plan, revenue and client satisfaction targets. Implement and manage processes for successful service performance, meeting quality, regulatory requirements and SOP/SLA. Ensure quality of communication internally and externally. Set up and track relevant KPIs to ensure quality service vs client commitment. Organize meetings and attend quarterly business reviews with Business Development and client. Participate in face‑to‑face meetings with Business Development when required. Identify client needs/challenges and contribute to retention and growth. Provide FR team client‑specific instructions/training to meet customer expectations. Develop a shared Customer Experience culture in the FR office. Suggest continuous improvement to enhance service performance and find efficient solutions. Manage CAPA and suggest corrective actions for future improvement. Proactively anticipate new ideas and business implementation tools. Participate in planning and implementation of projects and tenders. Guarantee margin applied for exclusivity‑type services (target: annual defined by pricing). Guarantee conversion rate of quotes linked to portfolio (target: annual, defined by department manager). Seniority Level Entry level Employment Type Full‑time Job Function Sales and Business Development Industries Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr

  • Customer Relationship Manager-FRA

    il y a 1 semaine

    Tremblay-en-France Cryoport, Inc. Temps plein

    Customer Relationship Manager-FRA page is loaded## Customer Relationship Manager-FRAlocations: Tremblay-en-France, Francetime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR101423CRYOPDP, now part of DHL Supply Chain, has been dedicated to finding solutions for the transport of time - and temperature-sensitive products in the life science...

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    il y a 2 semaines

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    CRYOPDP, now part of DHL Supply Chain, has been dedicated to finding solutions for the transport of time - and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation,...

  • Customer Relationship Manager-FRA

    il y a 2 semaines

    Tremblay-en-France, Île-de-France Cryoport, Inc. Temps plein

    CRYOPDP, now part of DHL Supply Chain, has been dedicated to finding solutions for the transport of time - and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation,...

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    il y a 1 semaine

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