Customer Relationship Manager-FRA
il y a 6 heures
Customer Relationship Manager-FRA page is loaded## Customer Relationship Manager-FRAlocations: Tremblay-en-France, Francetime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR101423CRYOPDP, now part of DHL Supply Chain, has been dedicated to finding solutions for the transport of time - and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation, express service and specialist courier. We are proud to be the preferred logistics partner of the life science industry and healthcare professionals for more than 4,000 companies worldwide.**OVERALL MISSION :**The Client Relationship Manager will interface with our top clients to guarantee customer satisfaction. They will implement temperature-controlled transport solutions in compliance with the commitments made and collaboration with the commercial team.This person is responsible for ensuring that the key client's business and satisfaction is always at the heart of CRYOPDP’s strategic approach.**MAIN CONTRIBUTION :*** Proactively initiate follow-up of client requests to ensure client satisfaction and growth.* Validate new opportunities to achieve account plan, revenue and client satisfaction targets.* Implements and manages the process required for successful service performance in line with the quality/ regulatory requirements and the SOP/SLA agreed with the customer. + ensure the quality of the communication (internally and externally) + set up and follow relevant KPIs for ensuring the quality service vs commitment to the client* Organize internal/external meetings as needed and attend the quarterly business reviews with the Business Development team and client.* Participate in face to face meetings with the Business Development team when required.* Ability to identify client’s needs/challenges and contribute to retention and growth efforts.* Provide FR team client specific instructions/training in order to ensure the right level of knowledge and skills expected by the customer* Develop a shared Customer Experience culture in the FR office.* Suggest continuous improvement in order to enhance the service performance and challenges to find the most efficient solution (cost versus service)* Manage the customers CAPA and suggest corrective actions in order to ensure improvement for the future* Be proactive and anticipate new ideas and business implementation tools* Participate in the planning and implementation of projects and tenders as needed* Guarantee the margin applied (target : annual defined by pricing) for "exclusivity" type services* Guarantee the conversion rate of quotes linked to his/her portfolio (target : annual, defined by the department manager) #J-18808-Ljbffr
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Customer Relationship Manager-FRA
il y a 8 heures
Tremblay-en-France CRYOPDP Temps pleinCustomer Relationship Manager-FRA Apply for the Customer Relationship Manager-FRA role at CRYOPDP. Company Overview: CRYOPDP, now part of DHL Supply Chain, has dedicated over 25 years to solutions for transport of temperature‑sensitive products in life science and healthcare industries. We cover more than 220 countries and territories and manage the entire...
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Customer Relationship Manager-FRA
il y a 3 jours
Tremblay-en-France, Île-de-France CRYOPORT SYSTEMS Temps pleinCRYOPDP, now part of DHL Supply Chain, has been dedicated to finding solutions for the transport of time - and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation,...
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Customer Relationship Manager-FRA
il y a 4 jours
Tremblay-en-France, Île-de-France Cryoport, Inc. Temps pleinCRYOPDP, now part of DHL Supply Chain, has been dedicated to finding solutions for the transport of time - and temperature-sensitive products in the life science and healthcare industries for more than 25 years. CRYOPDP covers more than 220 countries and territories and the entire temperature-controlled supply chain: packaging, pick pack kit preparation,...
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Entry-Level French-Speaking Customer Relationship Manager
il y a 8 heures
Tremblay-en-France CRYOPDP Temps pleinA leading supply chain company in Île-de-France is seeking a Customer Relationship Manager to enhance client satisfaction and support temperature-controlled transport solutions. Candidates should have strong communication skills and be ready to manage relationships with top clients while implementing effective service performance processes. The role is...
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Client Relationship Manager – Life Sciences Logistics
il y a 5 heures
Tremblay-en-France Cryoport, Inc. Temps pleinA logistics company specializing in healthcare services is seeking a Customer Relationship Manager in Tremblay-en-France. This role involves interfacing with top clients to ensure their satisfaction and implementing temperature-controlled transport solutions. The ideal candidate will possess strong client relationship management skills and the ability to...
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Strategic Customer Success Manager, EMEA
il y a 6 heures
Tremblay-en-France Medium Temps pleinThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Strategic Customer Success Manager, EMEA. In this role, you will have the opportunity to drive product adoption, enhance customer health, and ensure long-term value for our partner's most complex and largest enterprise customers. Your expertise will shape the...
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Manager, Customer Architecture
il y a 9 heures
Tremblay-en-France PowerToFly Temps pleinElastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the...
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Key Account Manager ITA-FRA-UK
il y a 5 heures
France JA Solar Temps pleinFixed-term (UK and Ireland),Full-time· JA Solar - France, JA Solar - UK, JA Solar - ItalyYour missionInteract regularly with project customers (EPC’s, developers, IPP’s…) to understand their needs, both technical and commercial.Gather and share competitors’ information in the field to assist in sales and marketing strategies.Provide ’sales...
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Key Account Manager Germany
il y a 8 heures
France Alcatel-Lucent Enterprise Temps pleinWhat is my role? To expand our market focus we are looking for a Key Account Manager - Government for Germany in NRW. The Key Account Manager for Germany is selling Alcatel-Lucent Enterprise Products and Services to existing and new accounts and is developing accounts through partners in an indirect sales model to maximize the value being delivered to them....
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Customer Architecture Manager
il y a 9 heures
Tremblay-en-France PowerToFly Temps pleinA technology company is seeking a Manager for Customer Architects in France. The role involves leading a team to enhance customer satisfaction and adoption of solutions, driving account renewals and expansions with a strong focus on cloud technology. Candidates should have at least 10 years of relevant experience, particularly in customer success leadership,...
