Customer Success Manager

OverviewNaboo is looking for a strategic and data-driven Customer Success Manager to spearhead the deployment and growth of our Enterprise accounts. You will be the bridge between technology and our clients’ strategic goals, ensuring that Naboo becomes an indispensable part of their corporate infrastructure.Behind the scenes, our platform uses AI-powered automation to eliminate the tedious admin and repetitive tasks no one wants to deal with. The result? Less time chasing invoices and emails, more time focusing on what really matters: creating unforgettable moments.After closing our third funding round in 2024, we’re scaling fast — because let’s face it: the corporate event space is long overdue for a shake-up. Budgets are growing, but tools and workflows haven’t evolved in decades. We\'re here to change that.And in a world transformed by remote and hybrid work, real human connection has become a business imperative. From fostering a sense of belonging to building loyalty and culture, in-person events are now essential touchpoints — not just perks.With intelligent planning, full financial transparency, and a sleek user experience, Naboo is rewriting the rules of corporate event management. We\’re not just making events easier to organize — we\’re making them matter more than ever.Job DescriptionYour North Star ⭐️ is to guarantee the rapid and sustainable deployment of Naboo within Enterprise accounts post-signature.Your success is measured by the Wallet Share: the actual revenue generated vs. the client\'s total potential.Secondary KPIs Customer Satisfaction: Maintaining a high Net Promoter Score (NPS). Value Creation: Maximizing client savings and ensuring platform compliance. Growth: Increasing the number of active users and generating new GBV.1. Software & Data Management Platform Integration: Set up and maintain Enterprise portals (Control Tower) during new contract launches in coordination with Procurement departments. CRM Integrity: Ensure HubSpot is meticulously updated (billing entities, account hierarchy, etc.). Data Analytics: Coordinate the delivery of monthly performance reports and custom KPIs to clients. Technical Liaison: Collaborate with BI for deployment stats and the Tech team for cybersecurity topics. Product Optimization: Analyze and optimize Back-Office features to improve the user experience.2. Strategic Onboarding High-Level Support: Guide Procurement Directors in mastering their Control Tower. International Coordination: Sync with international stakeholders for multi-country contract rollouts. User Engagement: Lead demo sessions for end-users and perform comprehensive account mapping.3. Deployment & Coordination Account Activation: Organize webinars, office visits, and educational tours in collaboration with Account Managers. Global Scaling: Coordinate multi-country deployments with local buyers. Cross-Functional Projects: Partner with Marketing and CSR teams to enrich contact lists and implement CSR-driven account actions.Preferred ExperienceExperience & Education Minimum 2 years of experience in Customer Success, Account Management, or SaaS deployment. Proven track record managing Enterprise accounts in complex, multi-stakeholder environments. Language Skills: Bilingual in German and French - EnglishCore Competencies Strong analytical mindset: Comfortable with data, KPIs, and CRM tools. Deep understanding of Procurement, Finance, and Performance challenges. Exceptional organizational skills: Ability to structure and pilot large-scale deployments. Top-tier communication skills (both written and verbal).Soft Skills Strategic Partner: You don\'t just provide support; you act as a consultant to your clients. Pedagogy: You excel at teaching and inspiring diverse user groups. Proactivity: You anticipate roadblocks and propose solutions before they become issues. Commuting: 50% reimbursement of transportation passes. Health: Kenko insurance (80% covered by Naboo). Wellness: Preferential rates for Wellpass.Recruitment ProcessStep 2 : Case Study: To demonstrate your analytical and strategic skills.Step 3 : Speed Dating: Meet 4 to 5 members of the Naboo team.Additional Information Contract Type: Full-Time Location: Paris Experience: > 2 years Salary: between 42000€ and 60000€ / year #J-18808-Ljbffr