Conseiller Service Client sur Site FR/EN

il y a 1 semaine


Paris, France JoB Training & Coaching Temps plein

Conseiller Service Client sur Site FR/EN (Relocalisation) – JoB Training & Coaching Relocation Free flight ticket Airport pickup upon arrival Accommodation Help with documentation (AFM, AMKA, bank account) Additional relocation guidance when needed Benefits Private health insurance from day one Paid training and continuous coaching Career development and internal mobility opportunities Discounts on gyms, restaurants, shops, and services Multicultural work environment with international exposure Wellness activities Ce poste sur site de Conseiller Service Client s'adresse à des candidats ayant un sens aigu du service, une communication claire et un véritable intérêt pour l'accompagnement utilisateur. Vous interviendrez en face‑à‑face, par téléphone ou via des outils digitaux afin d'offrir une assistance complète et professionnelle à des utilisateurs francophones et anglophones. Vos missions incluront l'accueil, l'analyse de demandes, la résolution de problématiques quotidiennes, la gestion de dossiers utilisateurs et la coordination avec différentes équipes internes. Vous serez également chargé(e) de documenter les interactions, de suivre les procédures établies et d'assurer une qualité constante dans chaque échange. Votre arrivée est facilitée par un package de relocalisation complet, destiné aux candidats venant de l'étranger et comprenant une assistance administrative, une aide à l'installation et un accompagnement logistique. Ce rôle requiert patience, empathie, organisation et une capacité d'adaptation face à divers profils d'utilisateurs. Vous recevrez une formation approfondie sur les outils internes, les normes de qualité, les styles de communication et les bonnes pratiques du service client. Profil recherché : excellente communication, maîtrise du français et de l'anglais, sens de l'accueil, rigueur, professionnalisme et attrait pour un environnement structuré et dynamique. English This on-site Customer Service Advisor role is ideal for candidates who excel in direct communication, client interaction, and problem solving. You will assist users face-to-face, by phone, and through digital tools, ensuring a professional, courteous, and efficient service experience for both English- and French-speaking customers. Your responsibilities include welcoming users, assessing needs, resolving inquiries, managing case files, and coordinating with internal teams. You will ensure that all interactions are documented and handled according to established procedures to maintain high service consistency. A full relocation package is available for candidates moving from abroad, including administrative support, housing assistance, and logistical guidance to help you settle comfortably. This role requires empathy, patience, strong communication skills, and the ability to adapt to various user types. Comprehensive training will be provided on systems, communication standards, quality procedures, and client-care techniques. We seek individuals who are organized, professional, fluent in both English and French, and comfortable working in a structured on-site environment focused on quality service and continuous improvement. Seniority level: Not applicable Employment type: Full-time Job function: Other Industries: Professional Training and Coaching Location: Boulogne‑Billancourt, Île‑de‑France, France #J-18808-Ljbffr



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