Client Strategy Manager
il y a 2 semaines
Join to apply for the Client Strategy Manager role at Richemont. What’s the role? Understand Maisons & Market key challenges. Help Maisons set a clear vision and define their client strategy. Formulate recommendations and translate them into feasible action plans. Measure the impact and iterate on solutions if needed. What You will do? Collaborate with Maisons to understand their strategic objectives, business goals, and client needs. Summarize complex and varied information from numerous inputs into cohesive, compelling stories thanks to presentations, KPIs, analysis, and more. Leverage a design‑driven model to bring ideas to life, taking into consideration market understanding, capabilities, financial inputs & outputs, feasibility, etc. Lead workshops, brainstorming sessions, and design sprints to facilitate ideation and problem‑solving. Create compelling visual representations, including journey maps, personas, and prototypes, to communicate design concepts and strategies effectively. Collaborate closely with cross‑functional teams, including technology, marketing, and operations, to ensure seamless implementation of design solutions. Identify key best practices within Maisons and the industry to create awareness in the Richemont client community. Provide strategic guidance and recommendations based on market best practices and emerging trends. Set the appropriate KPIs and measurement protocols to assess the impact of initiatives. Who you are? University degree with an outstanding academic record from university or business school. 3‑5 years’ experience in consulting, ideally in a leading consulting firm or digital/design agency. Strong marketing knowledge/expertise and CX design best practices and trends. Exceptional analytical, design, and problem‑solving skills with the ability to exercise mature judgment. Demonstrated ability to build strong relationships and work within multi‑disciplinary teams. Experience and true passion for creating customer‑centered experiences that delight end users and solve business problems, yet stay pragmatic and solution‑oriented. Sound understanding of technology and emerging trends. Strong analytical skills to measure actions’ impact and iterate on solutions if needed. Ability to maintain excellent relationships internally and externally. Fluent in French and English (mandatory for this role). Who we are? You will be part of the Richemont Group Marketing Department working closely with all Richemont Maisons and corporate departments. You will be joining the Client Marketing practice that leads the client centricity transformation. You will integrate a dynamic, multi‑disciplinary, forward‑thinking & experienced team blending activation, client & sales experience, marketing science, data & AI, etc. This experience will provide you a great opportunity to deepen your knowledge of client data use cases & priorities within the luxury industry. The position is based in Paris. Seniority level Mid‑Senior level Employment type Full‑time Job function Marketing Industries Retail Luxury Goods and Jewelry #J-18808-Ljbffr
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Job Opportunities Client Strategy Manager
il y a 7 jours
Paris, Île-de-France Richemont Temps pleinContextToday, more than ever, excellence in customer relationships is what really matters. To this aim Richemont and all its Maisons are intensifying their efforts towards building a solid client culture. At Client Marketing we aim to make Clients the Reference Unit for our business.The Client Strategy Manager reports directly to the Client Strategy Director...
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Richemont - Client Strategy Manager (H/F)
il y a 2 semaines
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