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# Manager Delivery Operations - Professional Services (Complex & Strategic Deals) [Carbon & Climate Tech]## Greenly is hiring## Job DescriptionGreenly was founded in 2019 by , and with one mission: **make carbon management as essential as financial management**.Today, we are a **global leader in carbon accounting**, proudly and part of the . Our climate suite combines smart data collection with intuitive automation, helping companies measure, reduce, and report their emissions with ease — supported at every step by our in-house climate experts. More than **3,500 companies in 20+ countries** use Greenly to manage their climate strategy: from carbon assessments and life-cycle analyses to SBTi trajectories and compliance with CSRD and CBAM.We are now a team of **200+ people from 40+ nationalities**, based in Paris, London, Barcelona, and New York. To date, we’ve tracked over 200 million tons of CO₂ through our platform. Our next milestone: 10,000 clients and **one billion tons of CO2 under management**.### ** Our Values*** Ambition for climate: Minimize GHG emissions, maximize climate impact* Deliver with agility: Work in small increments: fail fast, learn fast, win fast* Own your opportunities: Achieve outstanding results by showing initiative and accountability* Feedback paves the way: Succeed as a team by helping others progress, , and ### ** About the team**You’ll join Greenly’s Delivery organisation — the team that brings carbon accounting to life for companies tackling more complex climate challenges. We also support clients whose needs go beyond the standard delivery flows: larger accounts, advanced climate topics, or situations where customer needs don’t exactly fit our standard processes. This Professional Services perimeter is where we work with **strategic clients** who require deeper engagement, tailored execution, and strong project leadership. It’s a space where you’ll combine client excellence, smart effort, and sharp project management to deliver high-quality results — while helping Greenly continue to evolve toward more scalable, product-led delivery. ### ** About the role**We’re looking for a **Manager for Professional Services Delivery** who will lead the team supporting Greenly’s most complex and strategic clients.This role is a blend of **people leadership, project excellence, and top-level client engagement**. It requires someone who is structured, assertive, strong with ambiguity, and able to guide demanding clients while keeping teams motivated.The ideal profile is an all-rounder: someone who enjoys both **leading people and being hands-on** in delivery, who thrives in complex situations, and who can navigate technical climate topics with ease (even without being a deep technical expert). **Your responsibilities:*** Lead the Climate Experts delivering professional services for complex, high-expectation clients* Own end-to-end delivery excellence: scoping, planning, communication, and project quality* Involvement in contract negotiations to ensure customer/delivery alignment pre-sales* Manage stress, shifting scopes, and highly demanding stakeholders with calm and structure* Create strong, trust-based relationships with clients — while keeping boundaries clear and healthy* Improve workflows, documentation, resource allocation, and ways of working within the team* Partner with Product to share recurring patterns and opportunities for future standardisation* Foster a team environment that is caring, stable, and mindful of workload & well-being* Collaborate closely with Sales and other Delivery teams to ensure a coherent client experience**Objectives / Key Metrics:*** Net Retention: maximise customer satisfaction, identify upsell opportunities, and grow strategic accounts within Greenly, in collaboration with Account Managers * Gross Margin: maintain a healthy gross margin so we can serve more customers sustainably, without overloading the team* Drive the product roadmap for Enterprise, based on quantified customer needsReporting line: COO and/or CTO### ** Skills to succeed****What we’re looking for:*** Strong experience in **project management, customer delivery, or complex operational roles*** Outstanding client communication skills — clear, structured, assertive * Comfortable with climate & carbon accounting concepts (not necessarily an expert yet)* Able to handle high-stakes clients, tight timelines, and conflicting priorities* Great people skills: coaching, support, honest feedback, team motivation* Comfortable working with engineering-minded profiles (analysts, climate experts)* Strong cross-team collaboration with Sales, Product, and Leadership * Calm under pressure; good at bringing clarity, structure, and decision-making* You are fluent in **English** and **French** **What success looks like:*** High satisfaction from strategic clients, with clear and predictable delivery * Controlled scopes, fewer escalations, and well-managed expectations* Stable, motivated, and supported Professional Services team* Clear documentation and repeatable practices for complex engagements * Insights shared with Product to help Greenly evolve toward more scalable delivery### ** Perks & benefits*** Beautiful offices in the heart of Paris (9ᵉ arrondissement)* Flexible remote work options* Top-notch tools to help you do your best work* Private medical insurance with (including mental health support), 100% covered* 50% Navigo reimbursement for public transport* Sustainable lunch vouchers via* Partial coverage of your subscription* A culture of autonomy, transparency, and collaboration — with a team of highly talented, committed people### ** The recruitment process*** First discussion and introduction to the role* Prepare and present a case study exercise* Final interviews* Provide us with 1-2 references to complete the recruitment process* We welcome you during our onboarding week *We’re a team shaped by diverse experiences and ideas. If you’re excited about the role but don’t match every requirement, we still encourage you to apply — you may be the right person for the team.* ## Additional Information* Contract Type: **Full-Time*** Location: **Paris*** **Possible partial remote*** Salary: **between 55000€ and 70000€ / year**
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