Enterprise Account Director

About us Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. Our story began with six desks and a vision to create a single platform to make industry-first technologies and emerging channels accessible to marketers worldwide. Today, Insider One is powered by 1,500+ team members representing 50+ nationalities across 30+ offices. With AI at its core and an integrated Customer Data Platform, Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 2000+ customers from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino's, and the list goes on. Insider One was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world. Loved by customers, recognized by analysts, we are the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need. We consistently outperform and continue our leadership. From day one, Insider One’s mission has not only been to build a world-class product company, but also to create one of the most socially progressive technology communities in the world. Through our social responsibility initiatives like 100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact on our communities across 30+ countries, driving initiatives in health, education, farming, animal rights, and increasing women’s representation in STEM. What you will do Own a portfolio of existing accounts and take responsibility for their retention and growth. Identify upsell and cross sell opportunities within existing accounts. Proactively own renewals in accounts in cooperation with the Customer Success team. Succeed in a team selling environment for maximum account penetration and coverage. Consistently forecast monthly and quarterly performance. Negotiate deals and contracts at various levels within the targeted account, with primary focus on “C” and enterprise level negotiations. Participate in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings. Discover strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact. Analyze stakeholder mapping and set overall strategy to capture right frequency in touchpoints. Take ownership of renewal success and strategy to achieve key commercial/contractual targets. Ensure Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition. Achieve customer advocacy goals with the marketing team with success stories and testimonials. Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution. What we offer Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together. Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills. Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru. Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build. Help build the team you want to work with and enjoy rewarding referral bonuses. Opportunities to give back to your community through volunteering and purpose-driven social impact projects. From global retreats to team-building activities, expect year-round events that turn into lifelong memories. We aren't just hiring for a position; we are hiring for a mission — a mission to build a lasting legacy that will set the benchmark for the most progressive tech companies out there. To do this, we are looking for exceptional talent to join a community of good-hearted individuals who take high ownership and are relentlessly driven to go the extra mile. If this sounds like who you are and where you aspire to be, we are excited to meet you. We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. Please follow Insider One on LinkedIn, Instagram, X, Facebook and Medium #J-18808-Ljbffr