Customer Success Manager

Customer Success Manager – North America (based in Rennes, France)About BBrightBBright develops high-performance solutions for video compression, transmission and processing for TV operators and broadcasters worldwide. As we expand our footprint in the North-American region, we are looking to hire a Customer Success Manager based in Rennes to ensure our US & Canada customers get the best possible support, adoption, and long-term success from our products.Your role & responsibilitiesAct as the primary point of contact for BBright’s customers in North America, from onboarding to long-term support and success.Build and maintain strong customer relationships; understand clients’ business goals, challenges, and workflows in broadcast/IP-based video environments.Guide customers to derive maximum value from BBright solutions: drive adoption, usage, and best practices (including contribution over IP, SRT workflows, ST 2110-based broadcasting, etc.).Facilitate and coordinate technical support, liaising between customers, internal product/R&D teams, and support staff to resolve issues and gather feedback.Track customer health metrics (usage, satisfaction, renewals), identify upsell or expansion opportunities, and relay market feedback to Product and Engineering teams.Ensure smooth handover from Sales to Customer Success after contract signature; support customer onboarding, training and integration phases.Proactively monitor the competitive and technological landscape in broadcasting/streaming to advise customers and internal teams.Profile / What we are looking forExcellent command of English (spoken & written), given the target North-American customer base.Strong interpersonal and communication skills, customer-oriented, with demonstrated ability to build trust and long-term relationships.A good understanding of broadcast/IP technologies, metadata workflows, or willingness to quickly get up to speed in these domains.Ability to collaborate across functions (Customer Success, Product / R&D, Sales / Pre-sales, Support).Self-driven, proactive mindset: ability to manage a remote customer portfolio (time-zones, asynchronous communication), anticipate needs, and drive initiatives.Based in or willing to relocate to Rennes (Bretagne, France).Prerequisites / RequirementsMaster’s degree (Bac +5) in Engineering, Computer Science, Telecommunications or related technical field.Minimum 3 years of experience in the broadcast or media technology industry , ideally working with professional video, IP workflows, encoders/decoders, playout, monitoring, or audio/video metadata.Solid understanding of one or more of the following: ST 2110 , IP video transport, HDR workflows, metadata (SADM, Dolby, captions/subtitles), file-based and live production environments.Excellent communication skills in English (written and spoken).Demonstrated ability to interact with customers, manage expectations, and translate technical issues into actionable solutions.Strong analytical and problem-solving skills; autonomy and proactivity are key.Willingness to be based in Rennes, Brittany (France) and work daily with North-American customers across time zones.Work at the intersection of cutting-edge broadcast/IP technology and global customers, with a real impact on how major broadcasters deploy next-generation workflows.Be our “voice for North America” at BBright from Brittany: unique opportunity to build and shape customer success in a key region.Collaborate with a passionate, technically strong team, and contribute feedback that shapes future product evolution.How to applyPlease send your CV, motivation letter (in English), and any relevant experience (customer success, support, broadcast or IP-video) to jobs@bbright.com #J-18808-Ljbffr