Customer Service Agent

This position requires full professional fluency in both French and English. Please read the full job description in English below. A French translation follows for clarity. Applications submitted in English only will be reviewed. Candidates must be able to speak and write fluently in both English and French. If you are also fluent in a third language, that is a plus

Location

Remote/Hybrid (Paris, France) / 4 months Temp contract, can evolve on Permanent contract

About Bond

Bond is revolutionizing personal security and peace-of-mind for all.

Bond established a new paradigm and is defining a new standard of Preventative Personal Security. The Bond platform allows Bond members (end-users) to request that Bond look after them in situations where they feel uncomfortable, but it is too early to dial 122. The Bond platform combines cutting-edge technologies & AI, with Bond 24/7 Agents who respond in seconds via the Bond app. Unlike simple panic buttons that offer a reactive solution in emergencies, Bond is preventative in pre-emergency situations.

Bond offers members a sense that they are never alone. By activating Bond Preventative Services, Bond looks after the members in a variety of situations and can detect anomalies and threats, intervene, calm, guide, deescalate, deter unwanted companies and orchestrate help from first responders. All along, Bond guarantees the privacy of the members. You can view the Problem and Unique Bond Solution here:

Bond advisors include the foremost security experts globally, including former heads of US Secret Service, FBI, heads of metropolitan police globally, military special ops and other experts.

Bond customers include some of the largest corporations in the world, cities and universities, who pay for the Bond services and make them available to their people.

Bond is operational in 28 countries and growing.

If you want to learn more, visit our website www.ourbond.com.

Description

Bond is expanding and is seeking motivated individuals to support our growth. This is a unique opportunity for you to join us and be part of a highly professional and innovative security team. This role is multifaceted and requires the candidate to develop a strong understanding of our app and personal security services. In this role, candidates will support our members throughout their Bond member experience and assist them with any potential safety situations. In addition, candidates will:

1. Provide best-in-class care and support via video, phone, email and chat to our members as they have inquiries about our product and services, billing, general use, etc.
2. Monitor and analyze inquiries and member support requests to quickly choose the best solutions and solve problems thoughtfully
3. Provide a valuable and meaningful experience for our members by being attentive to their needs
4. Exercise good judgment to ensure the utmost quality and ultimately high satisfaction by our customers and clients.