Responsable de site F/H

Il y a 1 mois

VillersCotterêts, Hauts-de-France DOCAPOSTE Temps plein

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Job Details

Position: Responsable de site F/H

Contract: CDD

Telecommuting: No

Job Description

Integrated on our client site and under the functional and operational responsibility of your Sector Manager, your mission will be to supervise and lead a team of mail and digitization operators, both operationally and functionally. Your main responsibilities include:

  • Supervising and supporting the team, contributing to daily production,
  • Managing anomalies and potential disputes (clients),
  • Maintaining regular communication with the client, participating in meetings, and providing updates orally or in writing,
  • Organizing schedules (managing absences and activity fluctuations),
  • Compiling, monitoring, and analyzing production statistics and dashboards,
  • Implementing corrective actions to meet quantitative and qualitative objectives,
  • Leading or participating in projects with the Sector Manager,
  • Optimizing processes to continually improve service quality.

Work Environment

You will work in a dynamic and agile company offering numerous opportunities for growth (training, internal mobility).

Weekly working hours: 35h

Social Benefits

  • Mutuelle
  • Collective insurance
  • CSE social activities
  • Profit-sharing and incentive schemes
  • Time savings account
  • Meal vouchers

Support and Training

We offer a training and support program tailored to your previous skills and experience.

Location

Hauts-de-France, Aisne (02)

Workplace: Villers Coterêts

Candidate Profile

We promote diversity and equal opportunities. Our positions are open to all.

Experience: Minimum 3 years in team management and coordination, preferably in mail activities.

Skills: Proficiency in MS Office (Word, Excel), quick adaptation to new tools, strong interpersonal skills, rigor, organization, and diplomacy.

Reference:

2025-5582D

Recruiting Entity:

BPO IS

Additional Information

  • Seniority Level: Mid-Senior level
  • Employment Type: Full-time
  • Job Function: Administrative
  • Industries: IT Services and IT Consulting
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