Responsable de site F/H
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Job Details
Position: Responsable de site F/H
Contract: CDD
Telecommuting: No
Job Description
Integrated on our client site and under the functional and operational responsibility of your Sector Manager, your mission will be to supervise and lead a team of mail and digitization operators, both operationally and functionally. Your main responsibilities include:
- Supervising and supporting the team, contributing to daily production,
- Managing anomalies and potential disputes (clients),
- Maintaining regular communication with the client, participating in meetings, and providing updates orally or in writing,
- Organizing schedules (managing absences and activity fluctuations),
- Compiling, monitoring, and analyzing production statistics and dashboards,
- Implementing corrective actions to meet quantitative and qualitative objectives,
- Leading or participating in projects with the Sector Manager,
- Optimizing processes to continually improve service quality.
Work Environment
You will work in a dynamic and agile company offering numerous opportunities for growth (training, internal mobility).
Weekly working hours: 35h
Social Benefits
- Mutuelle
- Collective insurance
- CSE social activities
- Profit-sharing and incentive schemes
- Time savings account
- Meal vouchers
Support and Training
We offer a training and support program tailored to your previous skills and experience.
Location
Hauts-de-France, Aisne (02)
Workplace: Villers Coterêts
Candidate Profile
We promote diversity and equal opportunities. Our positions are open to all.
Experience: Minimum 3 years in team management and coordination, preferably in mail activities.
Skills: Proficiency in MS Office (Word, Excel), quick adaptation to new tools, strong interpersonal skills, rigor, organization, and diplomacy.
Reference:
2025-5582D
Recruiting Entity:
BPO IS
Additional Information
- Seniority Level: Mid-Senior level
- Employment Type: Full-time
- Job Function: Administrative
- Industries: IT Services and IT Consulting