Senior Operations Support Engineer

We currently have a vacancy for a Senior Operations Support Engineer in English, to offer his/her services as an expert who will be based in Strasbourg, France. The work will be carried out either in the company's premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client's IT team on site. Tasks Manage high‑severity and complex incidents across interconnected systems, ensuring timely resolution and effective communication with stakeholders. Lead technical investigations, root‑cause analyses and post‑incident reviews, ensuring that corrective and preventive actions are implemented. Define and refine monitoring strategies, establish performance baselines and thresholds, and optimise observability for proactive issue detection. Coordinate preventive‑maintenance initiatives and environment optimisation, ensuring compliance with operational and security baselines. Validate deployment plans, rollback procedures and testing strategies in collaboration with DevSecOps and Database Administration teams. Requirements University degree in IT or relevant discipline, combined with minimum 7 years of relevant working experience in IT. Minimum 7 years of experience in enterprise IT operations, including at least 3 years in a senior operational role managing complex, cross‑system incidents and problem investigations. Excellent experience in supporting containerized and cloud‑native production environments. Excellent experience in ITIL processes, including Incident, Problem, Change, Release, Event and Capacity Management. Excellent experience with Linux/Unix systems, container orchestration, and CI/CD integration (GitHub, Sonarqube, Git). Experience in scripting and automation for operational tasks. Experience with IaC tools like Terraform, Bicep, Red Hat OpenShift, Ansible Automation Platform. Experience with containerization and orchestration tools such as Docker/Podman, Kubernetes, OpenShift Container Platform, Helm and monitoring tools like Prometheus, Grafana Elasticsearch. Experience in the operation and optimisation of middleware and integration technologies, including API gateways, messaging, event‑streaming, data transformation and identity‑management platforms. Experience in capacity planning, performance trend analysis, and operational risk assessment. Experience with observability, logging and performance‑monitoring tools. Strong understanding of automation frameworks, version control and artefact management solutions supporting operational efficiency. Strong communication, documentation and coordination skills, including the ability to lead technical incident bridges and stakeholder updates. In‑depth understanding of middleware and integration technologies, covering API management, data transformation, messaging, event streaming, identity and access management, web and mobile infrastructure, observability and automation tools. Excellent command of the English language. Benefits If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference: (L5/12/2025). We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential. You may also consider all our other open vacancies by visiting the career section of our web site (www.eurodyn.com) and follow us on Twitter (@EURODYN_Careers) and LinkedIn. EUROPEAN DYNAMICS (www.eurodyn.com) is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong‑Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state‑of‑the‑art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 300 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes. As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion. EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorize ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy. #J-18808-Ljbffr