IT Manager

At Cailabs, the Information Systems function directly supports the company’s growth and development.

Ensuring the reliability, evolution and structuring of the IT environment requires an approach that combines technical expertise, operational focus and a strong understanding of business needs.

As part of its continued growth, Cailabs is looking for a Head of Information Systems (IT Manager) to take responsibility for the day-to-day management of the IT function and support the ongoing development of the company’s Information Systems.

Reporting to the CIO, you will act as their key operational point of contact within the company and oversee the day-to-day management of the IT function. You will have a high degree of operational autonomy within your scope and will work closely with the CIO on the strategic direction and evolution of the Information Systems environment.

You will manage an IT team currently consisting of a Support Technician, a Systems & Network Administrator and an Application Project Manager.

Above all, we are looking for someone who is hands-on, autonomous and pragmatic, with the ability to understand business challenges, step back from purely technical considerations, prioritize effectively and drive initiatives forward.

This position is suited to someone who wants to remain closely involved with technology while developing a broader perspective on IT management and the overall steering of an Information Systems function.

You will work in an innovative technology environment, with a broad and cross-functional IT scope, at the intersection of technical, business and organizational challenges. Experience gained in an SME/mid-sized company or in an industrial or technology-driven environment will be particularly valued.

Your responsibilities

IT Management and Operations

• Manage the IT team on a day-to-day basis, including the organization, prioritization and coordination of infrastructure, support and application activities;
• Monitor workload and capacity, prioritize activities and report to the CIO;
• Structure and continuously improve ways of working;
• Make operational decisions within your scope and prepare matters requiring decisions from the CIO or Executive Management.

IT Operations, Projects and Architecture

• Ensure the availability, quality and continuity of the Information Systems environment, including infrastructure, networks, Microsoft 365/Azure environments, support, service providers, incidents, changes and operational documentation;
• Lead IT infrastructure developments and technical projects, ensuring their effective delivery and alignment with business needs;
• Manage the technical and application project portfolio, working in particular with the Application Project Manager on ERP and business application projects;
• Act as the interface between business teams, the IT team, software vendors and system integrators;
• Monitor workload, priorities and the decisions required to ensure successful project delivery, and support change management;
• Contribute to IT architecture decisions, challenge service provider solutions and occasionally take ownership of complex technical matters, ensuring overall consistency across the Information Systems environment.

Governance, Cybersecurity and New Digital Uses

• Work with the CIO on the IT roadmap, budget, IT systems mapping, risk management and performance indicators;
• Prepare the information and recommendations required for Executive Management decision-making;
• Ensure the operational implementation of security requirements, in coordination with the CIO and, in the future, the CISO;
• Contribute to identifying and experimenting with new digital uses, particularly around AI, and support their implementation and adoption across the organization.