CUSTOMER SUCCESS MANAGER
il y a 13 heures
About At Scortex, we love factories. The smell of grease, the sparks of welding, the jingling of conveyor belts. We appreciate the beauty of a well-crafted industrial process, delivering value at a massive scale in the physical world. That is why it pains us to see manufacturing companies struggle with their quality. Throwing away parts by the thousands, or missing the needle in the haystack, letting faulty products slip through their tired eyes, despite all their efforts. We decided to solve this major headache of theirs, by building the required technology and making it accessible to everyone. Leveraging Machine Learning, Our Platform Allows Customers To detect faulty parts on a production line, automatically, in real-time, know and understand quality issues at a large scale, dynamically improve the quality of the production. Job Description As Customer Success Manager, you will become our customers' privileged contact by establishing a relationship of trust. You will articulate the required activities to maximize customer adoption and satisfaction, within a talented cross-functional team. Your Main Responsibilities Will Be To Deeply understand the customers' needs and specific context through interviews and visits; Manage deployment roadmap including: clear success criteria, milestones, tasks, and deliverables; Communicate with the product team around customer feedback and feature evolutions; Anticipate and solve issues proactively to minimise our churn rate; Detect potential upsell opportunities and identify key stakeholders; Define, track and report performance indicators for deployed products. Preferred Experience Experience in customer success and manufacturing industry is valued. Key Skills Strong organisation and communication capabilities Customer & User-centric mindset Strong project management skills Efficient prioritization and decision-making Ability to present complex ideas to leadership teams Handling customer complaints and objections Proactive critical thinking Business-level English and French are a must-have Bonus Knowledge and/or experience with manufacturing production and quality processes Curiosity for technology, such as machine learning, industrial Internet of Things, Industry 4.0. Recruitment Process 30' Introduction call 1.5h Case study 1h Deep-dive in your experience 1h Focus interview with senior management Reference check Additional Information Contract Type: Full-Time Location: Paris Education Level: Master's Degree Experience: > 2 years Possible partial remote Salary: between 49000€ and 62000€ / year #J-18808-Ljbffr
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