Customer Success Manager
il y a 1 semaine
Join to apply for the Customer Success Manager role at Blent. BLENT is a leading Business Intelligence (BI) platform built for the hospitality industry. Our platform aggregates real‑time data from multiple sources, empowering hospitality managers and decision makers with actionable reports, alerts, forecasts and insights that drive performance and profitability. Values We’re fueled by Passion, bringing energy and creativity to every challenge. We act with Boldness, taking smart risks to push boundaries. We focus on Impact, channeling our efforts where they matter most. We embrace Learning, staying curious and always growing. We lead with Empathy, building genuine connections and trust. We show Respect, creating a culture where every voice is valued. Mission Highlights As part of our Customer Success Team, the Customer Success Manager implements the Blent BI platform for our customers, paying particular attention to their needs and analyzing, resolving and documenting any issues that may arise during and after the implementation phase, providing ongoing support to ensure customer satisfaction and retention. They help customers achieve their desired outcomes and receive maximum value from our products and services. Reporting Line No specific reporting line listed. Responsibilities Work with new customers to ensure successful onboarding, including product setup, training, and support. Serve as day‑to‑day contact for assigned accounts, building trust and rapport while identifying areas of opportunity and highlighting best practices. Develop and maintain strong relationships with customers, acting as a trusted advisor throughout their customer journey. Educate customers on the value of our product/service and help uncover use cases before they become emergences. Analyze customer data to identify trends and opportunities for improvement. Identify opportunities to upsell to existing customers. Profile Have at least 3 to 5 years of successful experience in a hospitality industry position or in a hospitality project or customer success management position. Mandatory Skills Solid project management and methodological skills Strong knowledge of the hospitality industry, including excellent knowledge and experience in at least one of the following areas: Hotel revenue management, F&B operations and Finance In-depth understanding of key performance indicators in the hospitality sector Proficiency in Microsoft Excel and data manipulation Be familiar with hospitality SaaS solutions and agile development methods Proactive and problem‑solving mindset Ability to complete tasks in a timely, organized and independent manner Excellent communication skills and ability to convey complex information to others Demonstrate an ability to work effectively under pressure Languages French (Native speaker or minimum C1) mandatory English (Native speaker or minimum C1) mandatory German an advantage Recruitment Process HR interview (Audrey) Case study Final interview with a founder or co‑founder Eligibility To qualify for this position, you must be legally entitled to work in the European Union or in Switzerland. Seniority Level Associate Employment Type Full‑time Job Function Customer Service, Product Management, and Business Development Industries Software Development #J-18808-Ljbffr
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CUSTOMER SUCCESS MANAGER
il y a 5 jours
Paris, France STATION F Temps pleinCustomer Success Manager Join to apply for the CUSTOMER SUCCESS MANAGER role at STATION F. About Shipup is a SaaS solution that helps e-commerce brands track their orders and deliveries in real time, creating a post‑purchase experience that’s fully branded, reassuring, and seamless. Today, Shipup supports over 500 brands across Europe and North America,...
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Customer Success Manager
il y a 1 semaine
Paris, France Shipup Temps pleinJob Overview Shipup is a 50+ people company that envisions a world where brands keep their promises along the entire customer journey. That’s why we enable brands to take control of the most volatile part of the customer experience –the post-purchase– so they can increase brand loyalty and reduce support costs. Department: Client SuccessLocation:...
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Paris 16e, France Ping Identity Temps pleinAt Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our...
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il y a 1 semaine
Paris, France Energy One Limited Temps pleinCustomer Success Manager – Paris, France Energy One is a leading provider of software solutions and services for the global energy trading industry. With a presence in Australia, the UK, France, and Belgium, we help businesses optimize their energy trading strategies through technology‑driven solutions and expert market insights. We are seeking a...
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il y a 1 semaine
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
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il y a 1 semaine
Paris, France Board International Temps pleinAt Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...
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il y a 3 jours
Paris, Île-de-France ZigZag Global Temps pleinDescriptionBASICSBased in: Paris areaContract: Permanent (CDI)Budget: 49k€ - 55k€Start date: 01/02/2026Shipup is a 50+ people company that envisions a world where brands keep their promises along the entire customer journey.That's why we enable brands to take control of the most volatile part of the customer experience —the post-purchase— so they can...
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il y a 1 semaine
Paris 10e, France Shipup Temps pleinShipup is a 50+ people company that envisions a world where **brands keep their promises along the entire customer journey.** That's why we enable brands to take control over the most volatile part of the customer experience —the post-purchase— so they increase brand loyalty and save support costs **Our company culture & values**: -...
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Customer Success Manager
il y a 1 semaine
Paris, France SEPT LIEUES Temps pleinL'ENTREPRISE Société en forte croissance dans la cybersécurité, leur mission est de rendre la protection cyber accessible à tous. Leur plateforme d'assurance spécialisée sur le risque cyber aide les entreprises à prévenir les risques numériques grâce à une plateforme innovante alliant assurance, outils de prévention et services managés. LE...
