Customer Success Partner Manager, Btm, France

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Position**:BTM Head of Customer Success France and Benelux**

Organisation**:SAP Business Transformation Management (LeanIX and Signavio**

**What you’ll build**

In this role, you’ll lead a team of Customer Success Managers across France and Benelux, driving a customer-first mindset and a client engagement model that empowers customers to succeed—not just stay. Your leadership will ensure strong adoption and consumption of BTM solutions, while meeting retention and renewal targets.

**You’ll be responsible for**:

- Executing strategy in the market units, including team coordination, customer escalations, and QBRs
- Driving solution consumption, renewals, and expansion KPIs
- Forecasting renewal and churn rates across strategic and digital segments
- Developing your team’s expertise and supporting career progression
- Creating engaging customer communities in your region
- Facilitating collaboration across sales, post-sales, marketing, services, product, and partner teams
- Building executive-level relationships with selected customers
- Supporting the deployment of value identification and realization methodologies
- Leading organizational change following the LeanIX acquisition, helping your team expand networks and build stakeholder bridges

Your work will directly impact customer satisfaction, retention, and long-term value realization across SAP’s transformation portfolio.

**What you bring**
- Bilingual proficiency in French and English
- Experience in cloud ERP and transformation projects (managing, delivering, or selling)
- Strong understanding of end-to-end processes and enterprise architecture
- Proven success in leading high-performing teams and developing talent
- Customer Value First mindset, thought leadership, and executive presence
- Excellent analytical, coaching, and communication skills

**Where you belong**

You’ll be part of one of the fastest-growing business segments in SAP, with access to exciting career growth opportunities. The team thrives on collaboration, innovation, and a

shared commitment to customer success. You’ll work in a dynamic, hybrid environment with exposure to strategic leadership and cross-functional projects.

SAP invests in employee development through mentorship, learning programs, and career progression pathways. You’ll be empowered to grow your skills and make a meaningful impact.

**Bring out your best**

**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

**AI Usage in the Recruitment Process**

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 437711 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Management | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid