Senior Account Manager

Location: Borough, London or Bordeaux, France Competitive salary dependent on experience. Company performance-related bonus, healthcare insurance & wellbeing benefits. An exciting opportunity for an experienced, driven Senior Account Manager who wants to take the lead in managing client relationships and driving subscription growth. About Liv-Ex: With customers in 50 countries, Liv-ex is the leading fine wine exchange globally. Our vision is to make the wine market more transparent, efficient, and safe, for the benefit of our members and wine lovers everywhere. Our culture is hardworking, entrepreneurial and friendly. Founded in 2000, Liv-ex’s trading, data and market intelligence platform is used by wine businesses around the world to better understand the market and execute buying and selling opportunities. We’re at an inflection point in our journey, embarking on a transformational phase that will redefine how the wine industry operates, trades, and leverages data intelligence. Despite our market leadership, we remain an agile, entrepreneurial, focused organization where senior leaders are involved in overseeing execution. Summary Purpose As a Senior Account Manager at Liv-ex, you will be responsible for driving commercial growth across your designated region through strategic account management and proactive revenue generation. You will lead account planning, identify and convert high-value opportunities and embed structured upgrade processes to support scalable growth. A key part of your role will involve leading commercial conversations in collaboration with Customer Success Managers — particularly in scenarios involving upgrades, downgrades or potential churn — ensuring Liv-ex delivers measurable value to members while maximising revenue outcomes. Key Tasks & Responsibilities Own and grow a portfolio of high-value Liv-ex members, developing deep, trust-based relationships that drive subscription growth, retention and long-term value. Act as the senior commercial lead on all upgrade, renewal and churn-related conversations, partnering with Customer Success Managers to deliver strong outcomes. Identify and pursue high-impact growth opportunities, using market insights, account data and the Liv-ex upgrade framework to scale revenue effectively. Collaborate cross-functionally with teams including Broking, Integrations, Product, and Customer Success to deliver tailored, strategic solutions to complex client needs. Stay ahead of global wine market trends and platform developments, proactively advising clients and shaping strategic conversations. Maintain accurate CRM records and sales forecasts, supporting data-driven decision-making and business reporting. Represent Liv-ex at key industry events, acting as a senior ambassador and strengthening our presence in the fine wine community. Required Knowledge and Qualifications Minimum 5 years’ senior-level experience in account management, business development or sales within subscription-based or recurring revenue businesses, with a consistent record of driving significant ARR growth. Demonstrated ability of having led complex commercial negotiations and closing high-value deals that materially increase revenue. Proven success in managing and expanding strategic client relationships, with a strong emphasis on retention, upselling and minimising churn. Exceptional project management, organizational, and communication skills, capable of managing multiple high-priority accounts and initiatives simultaneously. Entrepreneurial and commercially astute, with a strong bias for action and a track record of identifying and executing scalable growth opportunities. Strong analytical and problem-solving capabilities, with the ability to understand client business challenges and deliver tailored solutions that drive value and growth. Prior experience or deep interest in the wine industry is highly desirable. Fluent in English and French with a clean, valid driving license. Desired Knowledge and Qualifications Knowledge of the fine wines sector and its players in your markets. To apply, please send a copy of your CV to our HR team atclientresourcing@strattonhr.co.uk. #J-18808-Ljbffr