Global Operations Manager, Collection

At Alma, we’re reinventing finance to serve those who matter most: merchants and consumers. Our instalment and deferred payment solutions help merchants boost sales by up to 20%, increase customer loyalty, and deliver a seamless shopping experience — all without encouraging debt. As the BNPL leader in France and active in 10 European countries, we’ve empowered over 21,000 merchants and 8 million consumers. With a team of 340+ and a €115M Series C funding round, Alma is rapidly scaling across Europe — and this is just the beginning… About the Role Alma's Operations department comprises 100 professionals across various specializations: Global Operations (process design and continuous improvement) and Customer Operations (day-to-day customer support and risk management). Our collective objective is to support Alma's scaling: we deliver exceptional user experiences (4.8 on Trustpilot, top-rated NPS), provide best-in-class support to merchants and consumers while driving continuous improvement in processes, costs and quality. As a Global Operations Manager for Collection, you’ll lead strategy and execution for debt collection at Alma, ensuring debt collection runs like a high-performing machine at all times, drive efficiency, and surface opportunities and improvements. This role collaborates with customer support teams, data and tech partners and external partners. We are looking for someone who is rigorous, reliable, with strong operational and technical skills. The ideal candidate thrives in an evolving environment, ensuring efficiency and attention to detail at every step. The role is based in our HQ in Paris. What You’ll Do Subject Matter Expertise: In collaboration with an Operations Expert, own the Collection scope for all markets (our processes, policies and documentation). Backup the Operations Expert when needed, acting as the main point of contact for related cross-functional issues and escalations. Process Improvement & Optimisation: Ensure flawless execution of processes and technical flows, surface data-informed areas of improvement, identify and address operational issues, scale best practices, and optimize market expansion efforts. Strategic Initiatives & Stakeholder Management: Set strategic goals with your manager, prioritize projects based on overall business impact, design and execute AB-tests. Partner with internal teams (Product, Risk, Data) to develop initiatives or new features, and to deploy them among customer-facing Operations teams. Data & Analytics: Build and track operational KPIs, measure the impact of initiatives, translate data into actionable insights that can be digested across the business. Collaborate with Finance on reporting and forecasting. External Partners and Vendors: Contribute to managing relationships with vendors and external debt collection agencies across markets, to negotiate contract and pricing with the support of the Finance team, and to run due diligence and onboard new partners. What You’ll Need You hold a Master's degree (engineering, finance, business, or related field). You have 4-6 years of experience in operations, risk management, or a similar field, preferably in fintech and high-growth SaaS environment. You are fluent in English and French. Strong Analytical and Technical Skills: You are at ease with defining metrics and analyzing large datasets to drive decision-making. You have advanced proficiency in SQL, Spreadsheets (Google, Excel) and Business Intelligence tools (Looker). You have a proven experience in designing and executing A/B tests. Proficiency with Python and Google Script is a plus. Process Excellence: You have a proven track record in process design, optimization, and scaling in high-volume environments; experience with automation tools and workflow management. Stakeholder Management: You have excellent communication skills with the ability to influence and coordinate with internal teams (Finance, Risk, Product), external partners, and senior leadership. Project Management: You have demonstrated ability to run multiple large-scale projects simultaneously, to coordinate cross-functional initiatives, and to manage change among large Operations teams. You have excellent organizational skills and attention to detail. Hands-On Approach & Ownership: You are not afraid to roll up your sleeves and tackle challenges head-on. You have a strong inclination for execution and have a proactive attitude to find and implement solutions. You're not sure if you meet 100% of the criteria and that's making you hesitate to apply? 👉At Alma, we believe that diversity drives innovation and strengthens our community and are committed to creating a workplace where everyone feels respected, valued, and empowered to contribute. We are proud to be an equal opportunity employer and welcome applicants from all backgrounds and experiences. All employment decisions are made based on qualifications, experiences, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other legally protected characteristic. So please take your chance, apply anyway About the hiring Process A first video call with a member of our People team: 30 minutes A video call with Maxence (Consumer Operations Senior Manager): 45 minutes A take-home case study and an in-person debrief session with Maxence, Tommy (Central Operations Lead) and Nikolas (Head of Global Operations): 60 minutes A team fit: 30 minutes #LI-Hybrid #J-18808-Ljbffr