CUSTOMER SUCCESS MANAGER
il y a 2 semaines
Customer Success Manager - Cybersecurity Join to apply for the Customer Success Manager - Cybersecurity role at STATION F Company Background Qevlar is a B2B SaaS startup that strives to massively increase the productivity of cybersecurity teams. We develop AI Cybersecurity Analysts that augment Security Operations Centers (SOCs). Since our creation 2 years ago, we have: Raised €14 million in seed funding led by EQT Ventures and Forgepoint Capital Been incubated both by Microsoft (genAI studio) and Meta (AI program) Deployed our solution to Global 500 companies and leading MSSPs in EMEA and NA (Equans, Nomios, Globalconnect, Almond) What You Will Do Onboard new customers and ensure they get up and running smoothly Be a trusted advisor—helping SOC teams use Qevlar for use cases such as phishing, identity, endpoint investigations, and more Proactively monitor adoption, ensuring customers get the most value out of the platform Solve problems & remove blockers—whether it’s technical troubleshooting or process optimization Work closely with Product & Engineering, sharing customer feedback to help shape our roadmap Collaborate with the Sales team to identify expansion opportunities and support account growth Drive renewals, making sure customers are so happy they never want to leave Build scalable customer processes—contribute to onboarding workflows, documentation, and ongoing success tracking Who You Are Know cybersecurity – You’ve worked in or around SOCs and understand SIEM, EDR, email security, and threat intelligence Love working with customers – You enjoy helping people solve problems and get real value from technology Are technical but practical – You don’t need to be an engineer, but you should be comfortable discussing integrations and troubleshooting issues. Thrive in autonomy – You’re self-motivated and proactive—you don’t wait for problems, you anticipate and solve them. Communicate like a human – You can simplify complex concepts and adapt your message to different audiences. Why Join Us Join a fast-growing AI startup revolutionizing cybersecurity 🚀 Make a real impact – Your work directly improves security teams’ efficiency Work with passionate people – We’re a team of passionate cybersecurity and AI experts Flexible work environment – Remote, hybrid, or in-office—whatever works best for you Career growth opportunities – As we scale, so do the opportunities to take on more responsibility Additional Information Contract Type: Full-Time Location: Paris Possible partial remote #J-18808-Ljbffr
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