User Researcher

User Researcher – Position based in Toulouse, France About Mistral At Mistral AI, we believe in the power of AI to simplify tasks, save time, and enhance learning and creativity. Our technology is designed to integrate seamlessly into daily working life. We democratize AI through high-performance, optimized, open-source, and cutting-edge models, products, and solutions. Our comprehensive AI platform is designed to meet the needs of enterprises, whether on‑premises or in cloud environments. Our offerings include Le Chat, the AI assistant for life and work. We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between France, the USA, the UK, Germany, and Singapore. We are creative, low‑ego, and team‑spirited. Join us to be part of a pioneering company shaping the future of AI. Together, we can make a meaningful impact. See more about our culture on https://mistral.ai/careers. Why this role matters We’re building Mistral’s first dedicated research function to uncover how users truly interact with our products—Le Chat, AI Studio, and Mistral Vibe—for the next decade. At Mistral, we move fast and iterate faster. We’re not just designing tools; we’re redefining how people collaborate with AI. If you’re a researcher at heart—obsessed with speed, autonomy, and turning insights into action—let’s talk. You’ll report directly to the Head of Design and collaborate closely with Product, Engineering, Science, and Solutions teams to ensure research insights drive impact. About Mistral’s Products Le Chat: The conversational interface for seamless human‑AI interaction. AI Studio: The platform for building and deploying AI agents. Mistral Vibe: The coding companion that turns ideas into code. We’re here to decode how users engage with these tools, identify friction points, and uncover opportunities to make them indispensable—especially in enterprise contexts. What You’ll Do Define the research function: Establish processes for user interviews, persona development, and usability testing at speed. Uncover insights: Conduct interviews and analyze data to reveal why users behave the way they do. Shape strategy: Translate research into clear, actionable recommendations for product and design teams. Collaborate cross‑functionally: Work closely with Product, Engineering, Science, and Solutions to align research with business goals. Test and iterate: Evaluate new designs and features through rapid user testing, ensuring they meet real needs. You’re a Great Fit If… ✔ You have 8+ years of experience in user research with a portfolio showcasing personas, interview insights, and strategic recommendations. ✔ You’re a strong, efficient communicator who excels at presenting insights to stakeholders. ✔ You have previous UI/UX design experience to help translate insights to product. ✔ You go beyond finding insights by proactively sharing, communicating, and making implementation happen. ✔ You’re fluent in qualitative and quantitative methods (e.g., interviews, surveys, persona mapping, UX journeys, usability testing, etc). ✔ You move fast and thrive in iterative environments. ✔ You’re autonomous, self‑motivated, and comfortable navigating ambiguity. ✔ You have strong French proficiency (written and spoken). ✔ You’re passionate about enterprise and AI and have experience in these domains. ✔ Bonus: Experience with AI tools, developer workflows, or enterprise software. Why Mistral? Define research as a core part of our design process: help establish how research drives decision‑making and shapes product strategy from day one. Designing for good: your work will shape how the world interacts with AI, focusing on positive outcomes. Zero‑to‑one impact: shape how we understand users and drive product strategy from scratch. Builder energy: focus on solving real problems, not bureaucracy. Location & Remote The position is based in our Paris HQ offices and we encourage going to the office as much as we can (at least 3 days per week) to create bonds and smooth communication. Our remote policy aims to provide flexibility, improve work‑life balance, and increase productivity. Each manager can decide the amount of days worked remotely based on autonomy and a specific context (e.g. more flexibility can occur during summer). In any case, employees are expected to maintain regular communication with their teams and be available during core working hours. What we offer Competitive salary and equity package Health insurance Transportation allowance Sport allowance Meal vouchers Private pension plan Generous parental leave policy We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr