Supervisor Operations

il y a 2 semaines

Paris, France BCD Travel Temps plein

Join to apply for the Supervisor Operations role at BCD Travel 2 days ago Be among the first 25 applicants Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team Responsable d’équipe des opérations Temps plein, mode hybride (présentiel et/ou télétravail), Paris, Montpellier or Lille Dans ce rôle, vous serez responsable de la gestion quotidienne d’une équipe de conseillers de voyages, incluant le suivi des indicateurs de performance (KPI), la répartition de la charge de travail, l’assistance et le coaching. En tant que point de contact principal pour votre équipe, vous jouerez un rôle clé dans leur développement professionnel. Vous les aiderez à atteindre et dépasser les objectifs de performance fixés, tout en favorisant un environnement de travail collaboratif et motivant. Vos missions en tant que Responsable d’équipe aux Opérations Encadrer une équipe de conseillers de voyages Exploiter les données de performance pour optimiser l’efficacité de l’équipe Développer des programmes d’apprentissage pour combler les écarts de compétences à court et long terme Fournir au client les informations nécessaires sur le secteur : tarifs avantageux, frais d’échange, pénalités Maintenir à jour vos connaissances des réglementations en vigueur (DOT, TSA, passeports, visas, etc.) Surveiller quotidiennement les queues pour garantir le contrôle qualité Profil Recherché Expérience significative dans le secteur du voyage d’affaires Expérience avérée en management Maîtrise avancée du GDS Amadeus Solides compétences en réflexion critique et en résolution de problèmes Bonne maîtrise des outils Microsoft Office Excellentes compétences en communication en français – l’anglais est un plus. About Us We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually. We’re committed to sustainability and to driving success for our customers, our business and ourselves. Your life at BCD Working at BCD means connecting, collaborating and celebrating. You’ll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. Hear why people join BCD and more about the great perks of Life at BCD. You’ll be offered Flexible working hours and work-from-home or remote opportunities Opportunities to grow your skillset and career Generous vacation days so you can rest and recharge A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools Travel industry professional perks and discounts An inclusive work environment where diversity is celebrated Ready to join the journey? Apply now We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply. We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at careers@bcdtravel.com. Seniority level Mid-Senior level Employment type Full-time Job function Management and Manufacturing Industries Travel Arrangements #J-18808-Ljbffr

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