Senior Customer Success Manager

Join to apply for the Senior Customer Success Manager role at Algolia At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests – four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined. In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market‑leading platform and serve incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens. At Algolia, we are passionate about our customers so we’re looking for an all‑star Customer Success Manager ready to join our growing team. We need a dedicated advocate who possesses impeccable relationship‑management skills, can take the lead on solving issues, drive maximum value/success to existing customers, inspire and sell the future of Algolia, encourage adoption and expansion, and build delightful and long‑lasting relationships. You will work closely with our Account Executives and Solutions Architects to ensure customers achieve their business objectives, advise them on best practices, and act as the voice of the customers internally. We want resilient problem solvers who aren’t afraid to think outside the box and get their hands dirty. We expect you to take ownership and be able to execute without defined processes and implicit direction. We're looking for candidates who raise the level of our teams. You should value and practice transparency, have the humility to accept your weaknesses and continuously strive to improve both personally and professionally. Are you ready for the challenge? Responsibilities Drive and nurture post go‑live customers by increasing adoption and value realisation, leading to their success, retention and ultimately growth Lead the enablement of users by conducting product trainings Partner with Solutions Architects to guide customers through project management and technical requirements of their Algolia implementation Provide regular, proactive recommendations to optimise the use of our platform Maximise adoption of product features to drive value Document and articulate the return on investment driven by our solution Identify accounts likely at risk of churn and work proactively with AEs and Renewal Account Executives to mitigate risk Identify opportunities to expand our partnership with customers Analyse lost accounts, identify reasons for churning Ensure all account issues are quickly resolved, utilising resources from cross‑functional teams internally Act as the voice of the customer and provide internal feedback on how Algolia can better serve them Track key account metrics Qualifications Fluency in English (second language beneficial) 2–3 years of relevant experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business Experience working with a portfolio of accounts, supporting a highly technical product Demonstrated ability to establish relationships, credibility, present and communicate effectively at all levels of an organisation Ability to set priorities, drive decisions and close on recommendations and issues Ability to influence others towards continuous improvement, both internally and externally Experience successfully managing customer engagements to completion and customer satisfaction Excellent presentation, written and verbal communication skills Proven time‑management skills with the ability to prioritise tasks Live Our Values GRIT – Problem‑solving and perseverance capability in an ever‑changing and growing environment. TRUST – Willingness to trust our co‑workers and take ownership. CANDOR – Ability to receive and give constructive feedback. CARE – Genuine care about other team members, our clients and the decisions we make in the company. HUMILITY – Aptitude for learning from others, putting ego aside. We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background. Recruitment Fraud Notice We’ve recently seen an increase in recruitment scams targeting job seekers. To help protect yourself, please keep the following in mind. Our open positions may appear on third‑party job boards, but the best way to apply safely is directly through our careers page. All genuine communication from Algolia will come from an @algolia.com email address. If you receive an email from someone claiming to work at Algolia who does not have an @algolia.com email address, please do not respond or share any personal information. We’ll never ask for payments, purchases, or financial details during the hiring process. Ready to Apply? If you share our values and our enthusiasm for building the world’s best search & discovery technology, we’d love to review your application Job Information Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Other Industries: Software Development Referrals increase your chances of interviewing at Algolia by 2x Get notified about new Customer Success Manager jobs in Paris, Île-de-France, France. #J-18808-Ljbffr