Senior Customer Success Manager

DQE is a SaaS vendor specializing in customer data quality. Our innovative solutions—DQE DataQ and DQE Unify—are used by over 800 companies, including LVMH, Carrefour, EDF, Toyota and Belron, to improve data reliability and drive better customer experiences and business performance.With 25% annual growth and a goal to reach €20M in revenue by 2026, DQE is a key player in digital transformation across France and international markets.About the roleAs a Senior Customer Success Manager , you’ll play a key role in managing our most strategic and international enterprise accounts. You’ll be both a hands-on individual contributor and a strategic leader within the Operations team, helping shape what Customer Success means at DQE.You’ll own a portfolio of high-value clients, drive adoption, retention, and expansion, and help structure how we deliver value at scale. This is a new role, reporting to the Global Director of Operations & Customer Success , with direct impact on customer satisfaction, revenue growth, and our internal playbooks.We're looking for someone who brings a strong SaaS background , business acumen , and a customer-first mindset —someone who thrives in both strategy and execution.What you’ll doAccount OwnershipManage a portfolio of international and enterprise clientsDrive onboarding, product adoption, and long-term successBe the go-to contact and trusted advisor for your customersTurn technical value into business impact for senior stakeholdersCustomer RelationshipsBuild and nurture strong relationships with key decision-makersFacilitate executive business reviews (QBRs), strategy sessions, and and planning workshopsAdvise clients on best practices and high-impact use cases of DQE's platformsGrowth & Commercial ImpactSpot expansion opportunities (upsell / cross-sell) in collaboration with SalesUse data (usage, health scores) to proactively influence customer journey, driving engagement and retentionSupport renewal strategy to secure long-term partnershipsThought Leadership & Team EnablementBuild and share Customer Success best practices and playbooksAct as a coach and mentor for team membersLead by example, driving continuous improvement of our internal processesCross-Functional CollaborationBring the voice of the customer to Product, Sales, Marketing, and Ops, creating feedback loops to drive continuous improvement,Take part in scaling the customer success activity by shaping the tools and systems in use,Contribute to company-wide initiatives to improve customer experienceSuccess metricsSuccess in this role will be measured by :Net Revenue Retention (NRR) and customer retentionProduct adoption and customer engagementNPS and CSATValue delivered and expansion identified / closedSkills and capabilitiesBelow is our ideal profile; however, you don’t need to tick every box to be considered — if you believe you’re a good fit and are excited about the role, we’d love to hear from you.8+ years of experience in Customer Success, Account Management, or a related field, with a strong record in SaaS.Excellent command of French and English, verbally and writtenDeep understanding of data technologies, and industry trends.Proven experience operating as a strategic advisor to senior stakeholders.Mindset of Innovation and Experimentation, advocate for early adoption of new featuresA coaching mindset with the ability to uplift peers and influence team practices.Excellent communication, presentation, and stakeholder management skills.Strong data literacy and experience using customer insights to drive engagement.Experience using Salesforce, Dynamics or similar CRM and CS tools is a plusWhat we offerCompetitive salary and performance-based bonusHybrid work model (3 days onsite, 2 days remote – after onboarding period) from our beautiful new office in Levallois-Perret25 days holiday with 11-12 days of RTTPublic transport subsidy (50%)Comprehensive health insurance (100% for one person, 50 / 50 for a family)Annual learning and development budgetA complete onboarding plan over the first month, with onboarding mentoring for the following 2 monthsA collaborative, fast-paced culture with a focus on innovation, impact and wellbeing #J-18808-Ljbffr