Business Developer UK, Customer Expansion

About the Role

At Wecasa, our mission is simple: to make everyday life easier. Within our Customer Expansion team (part of Customer Experience), we focus on growth through re-engagement and long-term customer value. We’re now looking for a Business Developer to lead a key mission: winning back former regular home cleaning customers who have stopped using Wecasa. There are thousands of churned customers every month, and they represent a major business opportunity. Your role is to reconnect with them, understand their reasons for leaving, rebuild trust and convert them back into active customers.

What You’ll Be Doing

• This is a hands-on, performance-driven role with clear impact.
• Your responsibilities: Contact former regular cleaning customers via multiple channels: phone calls (Aircall), SMS, emails, voicemail messages, etc.
• Execute our proven win-back strategy and call scripts, while tailoring your approach to each customer
• Handle objections with confidence, listen actively, and adapt your pitch based on customer feedback
• Log and manage all activity in Zoho CRM and Wecasa’s internal admin tools
• Track your KPIs and deliver results: target of 150 customer win-backs per month (full-time equivalent)
• Success means: converting at least 1 in 3 customers, with upside potential for top performers.

Who We’re Looking For

• You’re a great fit if you: Are a natural closer with a strong hunter mentality
• Thrive on outbound sales, follow-ups and hitting targets
• Combine commercial drive with genuine empathy — some customers left disappointed, and your role is to rebuild confidence
• Work independently, stay organised and are comfortable with CRM and digital tools
• Have a strong grasp of UK culture and customer mindset, and know how to communicate in a way that truly resonates with a UK audience
• Speak fluent English
• (French is a plus, not a requirement)

What We Offer

• Salary: €35K to €40K (fixed + variable included), depending on profile
• Contract: 4-month fixed-term contract (CDD) due to a temporary increase in workload (from September to the end of December 2026)
• Workplace Culture: A supportive, collaborative work environment where you can learn and grow quickly
• Time Off: 5 weeks of paid leave + 6 compensation days (RTT) - prorated
• Health Insurance: Comprehensive health coverage (60% paid by Wecasa)
• Commuter Benefits: 50% public transit coverage or sustainable mobility stipend
• Flexible Work: Option to work remotely 2 days a week
• Meal Vouchers: Subsidized lunch card (€9/working day – €5 paid by Wecasa)
• Perks: Free monthly services (cleaning, massage, hairdressing, personal training, etc.)
• Environment: An international setting to practice your best English accent
• Team Life: Regular events

Recruitment Process

• Interview with our Talent Acquisition Manager
• Interview with Mélissandre, Team Leader Customer Expansion
• Case Study (role-play or simple analysis)
• Final Interview with our Head of Customer Experience (French version below)

Descriptif du poste

Chez Wecasa, notre mission est simple : faciliter la vie du quotidien. L’équipe expansion, pilotée par Mélissandre, œuvre chaque jour pour offrir une expérience client mémorable à tous nos utilisateurs. Tu rejoindras cette équipe au sein du pôle Customer Experience, aux côtés d’experts du bien-être, du service client… et de la relance stratégique On te confie une mission ambitieuse : faire revenir les clients ménage réguliers qui nous ont quittés sur le marché UK. Spoiler alert : ils sont plusieurs milliers chaque mois… et ils valent de l’or. Ton job ? Leur rappeler pourquoi ils ont aimé Wecasa, comprendre ce qui les a fait partir, et leur donner envie de revenir.

Missions

• Tu rêves d’un job où performance commerciale rime avec impact concret ? Ce poste est fait pour toi.
• Voici ce qu’on attend de toi : Reprendre contact avec nos anciens clients Ménage régulier UK via tous les canaux à disposition (appels via Aircall, SMS, emails, messages vocaux…)
• Appliquer notre stratégie de reconquête et notre script éprouvé sur le marché UK, tout en y ajoutant ta touche perso pour convertir encore mieux