Ivanti ITSM Project Manager – freelance, 3 MTH

OverviewGoal: Implementation of the Ivanti Platform and Redefinition of ITIL Processes in a GxP‑Regulated environment.Context and job challengesAs part of the modernization of their ITSM processes, the client is deploying a new platform based on “Ivanti for ITSM” within a GxP‑regulated environment. This strategic project aims to:implement the Ivanti solution in a controlled and compliant framework, meeting requirements for traceability, data integrity, and validation as required in GxP environmentsredesign and industrialise ITIL processes: incident, problem, service request, and change managementimplement robust IT asset management and lay the groundwork for the progressive deployment of a reliable CMDBThe ITSM Project Manager will play a key role in coordinating, leading, and integrating this solution into client\u2019s operational processes, ensuring compliance with GxP regulations and applicable quality standards.Main objectiveslead the implementation of the Ivanti ITSM solution in full compliance with GxP standards and requirementsredesign ITSM processes according to ITIL v4 best practices, incorporating traceability, documentation, auditability, and validation obligationsdeploy the priority modules: incidents, requests, changes, problems, followed by asset managementprepare the foundation for the progressive implementation of a CMDBsupport change management and ensure the system’s continuous compliance throughout the GxP application lifecycleKey responsibilitiesProject managementdefine and manage the Ivanti project timeline, including all GxP requirements (qualification, traceability, documentation)coordinate activities across internal teams, the Ivanti integrator, business stakeholders, and the quality teammanage project and regulatory risks (e.g., GxP impact analysis, CAPAs where needed)Process design and re-engineeringredesign ITSM processes ensuring compliance with both GxP and ITIL standardscontribute to the drafting of GxP validation documentation: URS, FS, DS, testprotocols, qualification strategy, etc.Implementation and configurationoversee the configuration of the Ivanti platform, taking into account security, access control, and logging requirementsorganize testing and validation phases in accordance with IT qualification methodologies (IQ, OQ, PQ)Change managementsupport end-users within a quality-driven framework (training, procedures, validation of user materials)implement change management procedures compliant with GxP traceability requirementsOperations and continuous improvementstructure governance around ITSM within a quality-compliant and auditable frameworkensure ongoing compliance of the Ivanti tool through periodic reviews, internal audits, and continuous improvement plansRequirementsTechnical skillsat least 5 years of proven experience managing ITSM projects in critical or regulated environmentsstrong command of ITIL v3/v4 frameworks – certification preferredin-depth knowledge of the Ivanti ITSM platformexperience working in GxP or equivalent regulatory environmentsunderstanding of IT asset management, CMDB implementation, and computer system validation lifecycleSoft skillsstrong sense of responsibility and documentation rigourability to communicate effectively with business, IT, quality, and compliance stakeholderssolid project management culture, analytical mindset, and results-oriented approachQualificationsMaster’s degree (Bac+5) in computer science, software engineering, information systems or equivalentITIL Foundation certification requiredCertification or training in computer system validation or GxP compliance is a plus (CSV, GAMP5, etc.) #J-18808-Ljbffr