ITSM Project Manager – freelance, 3 MTH

il y a 6 jours

RueilMalmaison, Île-de-France Comgent Temps plein
Goal: Implementation of the Ivanti Platform and Redefinition of ITIL Processes in a GxP-Regulated

Context and job challenges
As part of the modernization of their ITSM processes, the client is deploying a new platform based on "Ivanti for ITSM" within a GxP-regulated environment. This strategic project aims to:
  • implement the Ivanti solution in a controlled and compliant framework, meeting  requirements for traceability, data integrity, and validation as required in GxP environments
  • redesign and industrialise ITIL processes: incident, problem, service request, and change management
  • implement robust IT asset management and lay the groundwork for the progressive deployment of a reliable CMDB
The ITSM Project Manager will play a key role in coordinating, leading, and integrating this solution into client's operational processes, ensuring compliance with GxP regulations and applicable quality standards.

Main objectives
  • lead the implementation of the Ivanti ITSM solution in full compliance with GxP standards and requirements
  • redesign ITSM processes according to ITIL v4 best practices, incorporating traceability, documentation, auditability, and validation obligations
  • deploy the priority modules: incidents, requests, changes, problems, followed by asset management
  • prepare the foundation for the progressive implementation of a CMDB
  • support change management and ensure the system's continuous compliance throughout the GxP application lifecycle
Key responsibilities

Project management
  • define and manage the Ivanti project timeline, including all GxP requirements (qualification, traceability, documentation)
  • coordinate activities across internal teams, the Ivanti integrator, business stakeholders, and the quality team
  • manage project and regulatory risks (e.g., GxP impact analysis, CAPAs where needed)
Process design and re-engineering
  • redesign ITSM processes ensuring compliance with both GxP and ITIL standards
  • contribute to the drafting of GxP validation documentation: URS, FS, DS, test
  • protocols, qualification strategy, etc.
Implementation and configuration
  • oversee the configuration of the Ivanti platform, taking into account security, access control, and logging requirements
  • organize testing and validation phases in accordance with IT qualification methodologies (IQ, OQ, PQ)
Change management
  • support end-users within a quality-driven framework (training, procedures, validation of user materials)
  • implement change management procedures compliant with GxP traceability requirements
Operations and continuous improvement
  • structure governance around ITSM within a quality-compliant and auditable framework
  • ensure ongoing compliance of the Ivanti tool through periodic reviews, internal audits, and continuous improvement plans
RequirementsTechnical skills
  • at least 5 years of proven experience managing ITSM projects in critical or regulated environments
  • strong command of ITIL v3/v4 frameworks – certification preferred
  • in-depth knowledge of the Ivanti ITSM platform
  • experience working in GxP or equivalent regulatory environments
  • understanding of IT asset management, CMDB implementation, and computer system validation lifecycle
Soft skills
  • strong sense of responsibility and documentation rigour
  • ability to communicate effectively with business, IT, quality, and compliance stakeholders
  • solid project management culture, analytical mindset, and results-oriented approach
Qualifications
  • Master's degree (Bac+5) in computer science, software engineering, information systems or equivalent
  • ITIL Foundation certification required
  • Certification or training in computer system validation or GxP compliance is a plus (CSV, GAMP5, etc.)

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