Technical Account Manager

Technical Account Manager (London, United Kingdom)London, England; Paris, FranceFigma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you’re brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you’re excited to shape the future of design and collaboration, join usAs a Technical Account Manager, you’ll serve as the technical link between Figma and our largest customers. You’ll combine deep technical expertise with customer success skill to drive adoption, guide sophisticated implementations, and ensure our customers have a good understanding of the maximum value of the Figma platform. This role focuses on the technical aspects of customer success—from API integrations and custom plugin development to identity implementations and technical onboarding.In this highly collaborative role, you’ll partner with Customer Enablement Managers, Account Executives, Solutions Consultants, and internal product teams to deliver flawless technical experiences. Your ability to translate complex technical concepts into business value, manage sophisticated implementations, and build trusted relationships with technical stakeholders will make you an indispensable strategic partner.If you’re passionate about solving complex technical challenges, enjoy working at the intersection of technology and customer success, and love helping enterprise teams unlock the full potential of developer tools, we’d love to connectThis is a full‑time role that can be held from our London, UK or Paris, France Hub on a hybrid basis.What you’ll do at Figma:Offer technical onboarding, implementation, and adoption support for customers applying Figma’s Platform, guiding designer and engineering teams through workflow integration and standard methodologiesConsult on custom plugin development, helping customers extend Figma’s capabilities to meet their unique technical requirementsDeliver product integration consultation and post‑sale Enterprise API guidance to enable seamless technical implementationsSupport completion of security questionnaires in a cross‑functional teamHelp lead complex technical deployments for enterprise and strategic accounts, coordinating between customer technical teams and internal partnersStep in to support large identity implementations requiring ongoing technical guidance, including SSO, SAML, and enterprise authentication systemsCollaborate with Product and Engineering teams to identify technical improvement opportunities and influence the product roadmap based on customer needsBuild technical documentation, best practices guides, and enablement materials to scale customer success effortsWork together with Customer Enablement Managers, Solutions Consultants, and Account Executives to ensure comprehensive customer successWe’d love to hear from you if you have:5+ years of experience in technical customer success, solutions engineering, or technical account management in a SaaS organizationStrong technical background with hands‑on experience in APIs, enterprise integrations, and identity management systemsProven track record managing complex technical implementations and multi‑stakeholder projectsExcellent communication skills with ability to present technical concepts to both technical and business audiencesExperience with enterprise software deployments, security requirements, and compliance frameworksCustomer‑first, consultative approach to solving technical challenges and driving adoptionFluency in FrenchWhile not required, it’s an added plus if you also have:Experience using Figma or working with design and developer collaboration toolsFront‑end development experience and familiarity with design‑to‑code workflowsAt Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal‑opportunity workplace – we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.Examples of accommodations include but are not limited to:Holding interviews in an accessible locationEnabling closed captioning on video conferencingEnsuring all written communication be compatible with screen readersChanging the mode or format of interviewsBy applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma’s Candidate Privacy Notice. #J-18808-Ljbffr